Contact Hammerhead Companion Support
Company Name: SRAM LLC
About: Enhance your cycling experience with the Hammerhead Companion App! Transfer
crucial data from your mobile device to your Karoo with - or without - Wi-Fi.
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Ride Upload: Automatically upload your ride to your favorite training platforms
like Strava, Ride With GPS, TrainingPeaks, and more!
- Route To Point: Pull up
Google or Apple Maps on your phone and send a pinned location directly to your
Karoo via the Companion App.
Hammerhead Companion Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of SRAM LLC
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Hammerhead Companion Website
Privacy Policy: https://www.iubenda.com/privacy-policy/65594690
Developer: SRAM LLC
Can I trust Hammerhead Companion app?
Protect your data and wallet. We investigate the developer's website (Hammerhead.io), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Less than useless
by Spacipace
So my K2 is unsupported. Makes me want to go back to Garmin for a bunch of reasons: better battery life, and a usable app. Yes, I do believe the K2 is a better and easier computer to use than the others out there, but being relegated to “outsider” status is a distasteful scam perpetrated on loyal users. Is the new Karoo worth its nearly $500 pricetag? I doubt it; it doesn’t seem to have anything over the K2. So yes. I agree with some of the other negative posts: SRAM scam, and no more love for Hammerhead. No longer will I advocate for a device whose company so clearly disrespects its users. And to those of you who have the new Karoo, good luck to you, you do have a great device. But you’ll probably be posting something similar when the “K4” comes out and the app upgrade will only support the latest device, leaving you floundering in a pool of betrayal.
Worthless K2 and app
by Joe.sonja
Completely useless K2 now that they’re K3 is out. I re-downloaded the app only to find it has nothing for the K2 I just spent $500 six months ago.
Then my PW stopped working and now I can’t log in to website. Though the site keeps telling me it’s sending me an email to reset my PW, nothing arrives. Nothing in spam either.
I’m so frustrated with the whole system I think Im going to take the loss and get a Garmin like the rest of the TDF followers in my group are using.
SRAM should be ashamed of this technical mess. It is everything BUT user friendly.
Another hacked off K2 user
by Schmuck In A Truck
Yes, I like the K2, but it’s despicable that the phone app only connects to the new “Karoo”.
And it’s double despicable since we already know the K2 is bluetooth capable and Hammerhead can release software updates on the fly.
Note to SRAM marketing knobs, this ISN’T the way to build customer loyalty.
Have a Problem with Hammerhead Companion? Report Issue
Why should I report an Issue with Hammerhead Companion?
- Pulling issues faced by users like you is a good way to draw attention of Hammerhead Companion to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Hammerhead Companion customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Hammerhead Companion.
