Contact Zwift Companion Support

by Dre333333

I tried using the zwift app on my iphone as well as the zwift app on my ipad with the companion app on my iphone and neither worked. Both apps connect to Apple Watch on the pairing screen for both running speed and heart rate but neither work. Runner just stands there bot moving and heart rate shows as “- -“. I only downloaded this app because I am looking for a treadmill workout compatible with Apple Watch but this one isn’t it! I spent about 2 hours total trying to get it to work and never did, finally gave up after searching online and finding others saying it never works or if it does, only shortly then disconnects. Seems like others say it works better for cycling but definitely not running!

by Sunday 68888

I keep getting “invalid email or password”
I know its correct as it’s worked on multiple devices and their website. I have a hard time justifying this as a monthly expense when even the login is buggy. I tried the chat function for support on their website, that isn’t working either. I tried resetting my password and the link doesn’t work. Get it together guys. Maybe I’ll update my rating when i can actually logon but for now I’m unimpressed with the functionality. I don’t usually leave reviews but I’ve never had an issue with another app with something so simple as logging in

by Andrew Jeweleye

I’ve been using Zwift for about 9 months now and was turned onto the app and indoor smart trainer cycling in response to the pandemic.

Zwift itself is a really well-thought-out tool for keeping training or general fitness fun, but the apps (both companion and the main app) are plagued by bugginess, unreliability, and total functionality breakdowns pretty much every time they update.

I run a Saris smart trainer, Zwift on my iPad Pro, Companion on my iPhone 11 Pro and companion on my Apple Watch series 5 for heart rate monitoring - I think all these things have worked, without issue, one time in nine months. Usually, if the mobile apps are working, the watch won’t connect; if the watch is working, companion on my phone isn’t working. As recently as today, my workout recorded in Health, pushed to Strava, but companion seems to think I did no such workout.

As previous reviewers have stated, Zwift refers to their knowledge base and forums where you have to go spelunking for hodgepodge solutions that will break with the next update.

I like Zwift, I’d love it if it worked reliably.