PlantAI app not working? crashes or has problems?

PlantAI Status

Last Updated on 2024-05-15 by Rocket Apps GmbH

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Have a Problem with PlantAI - Plant Identifier? Report Issue

Common PlantAI Problems & Solutions. Troubleshooting Guide

Table of Contents:

PlantAI iPhone Issues and Solutions

PlantAI iOS app crashes, not working, errors
PlantAI iOS app network issues
PlantAI on iOS has black/white screen

PlantAI Android App Issues and Solutions

PlantAI has errors/crashing/not working
PlantAI server network connectivity issues
PlantAI has black screen

PlantAI iPhone Issues and Solutions

How to fix PlantAI app crashes or not working on Iphone (iOS):

Close and restart the PlantAI app on iPhone
Update PlantAI app to the Latest Version for iOS
Uninstall and reinstall PlantAI iPhone app
Update your iPhone to the latest iOS version

Fix PlantAI on iPhone unable to connect to server/internet connection issues::

To resolve PlantAI network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

PlantAI Android App Issues and Solutions

Fix PlantAI not working on Android, crashes, errors or is unresponsive:

Force Stop the PlantAI App
1. On android, goto Settings » PlantAI » click [Force Stop]

Update PlantAI to the latest version on PlayStore

Clear PlantAI App Cache and Data:
1. On android, goto Settings » Apps » PlantAI » Storage » click [Clear Data] option. This clears both data and cache.
2. restart PlantAI.

Fix PlantAI unable to contact server/ PlantAI internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click PlantAI » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto PlantAI » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch PlantAI

Contact Support

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Contact e-Mail: help@rocketapps.com

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