OneX Status

Last Updated on 2023-10-27 by Thang Pham Xuan

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Common OneX Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot OneX app on iOS and Android devices. Solve all OneX app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

OneX iPhone Issues and Solutions

OneX iOS app crashes, not working, errors
OneX iOS app network issues
OneX on iOS has black/white screen

OneX Android App Issues and Solutions

OneX has errors/crashing/not working
OneX server network connectivity issues
OneX has black screen

OneX iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever OneX app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix OneX app crashes or not working on Iphone (iOS):

Close and restart the OneX app on iPhone
Update OneX app to the Latest Version for iOS
Uninstall and reinstall OneX iPhone app
Update your iPhone to the latest iOS version

Fix OneX on iPhone unable to connect to server/internet connection issues::

To resolve OneX network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix OneX black/white screen (blank screen) on iPhone:

Follow the OneX iOS app troubleshooting guide Here →

OneX Android App Issues and Solutions

Fix OneX not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent OneX app issues:

Force Stop the OneX App
1. On android, goto "Settings" » click OneX app. » click "Force Stop".

Update OneX to the latest version on PlayStore

Clear OneX App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "OneX app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch OneX.

Fix OneX unable to contact server/ OneX internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click OneX » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got OneX » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch OneX on android.

Solve OneX black/white screens issue on Android:

Follow the OneX android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Thang Pham Xuan, developers of OneX.

About this app

In our application you can purchase sports goods such as sneakers, T-shirts, shorts and much more. Our catalog contains more than 1000 interesting products, all the sizes you need. In our application, various categories and filters are available to find exactly what you need.