Contact Bus Tram Support
Company Name: Lothian Buses plc
About: The new Lothian Buses and Edinburgh Trams app has everything you need to
seamlessly travel on buses and trams in and around Edinburgh and the
Lothians.
Journey Planning
Planning your journey around Edinburgh has never
been easier.
Bus Tram Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Lothian Buses plc
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Lothian Buses/Edinburgh Trams Website
Privacy Policy: https://jump.urbanthings.io/id/ticketless-android-privacy-lothian
Developer: Lothian Buses Ltd
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3 Most reported problems 😔💔
Such a pain to use
by Arrithecupcake
I’ve been forced to use the new app for about two weeks now that the old app isn’t showing live updates. This app is terrible. The UX isn’t user friendly and the features that made the app accessible are all gone. There was hardly a reason to update it. This is coming from a digital native in their mid-20s, I’m not an older, tech averse user. Nothing on this app is intuitive, it refreshes instantly if you close it, live updates are a pain to find, it refreshes in the middle of a journey, it won’t actually save my travel history, and it doesn’t even have all of the locations in Edinburgh available to search. Currently, I use the old app to plan my journey and only open the new app for live updates on bus arrivals. I hope this app isn’t included in the reason fares go up when they inevitably do; there’s no way anyone paid good money to develop it and if that is the case, you (just like everyone else using this terrible app) have been shafted.
Big downgrade from old app.
by Rcollman
This is a big downgrade from the previous app. Just add the take me home button back.
Pretty update but useless
by Serena The Great
This app is much more modern than the previous offering. I also appreciate the tickets being in one app.
BUT there’s no point in any of this if the bus times are unusable. The departure times aren’t presented in any recognizable order (I would expect it to be soonest to latest) and it leaves some departures out. This is unacceptable.
As an aside, it would be ideal to have trip planner default to current location for departure…
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