D-ID Status

Last Updated on 2025-02-08 by d-id.com

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⚠️ Most reported problems ⚠️

Not working

50.0%

Photo/Video

25.0%

Screen

25.0%

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Common D-ID Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve D-ID network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the D-ID App
1. On android, goto Settings » D-ID » click [Force Stop]

Clear D-ID App Cache and Data:
1. On android, goto Settings » Apps » D-ID » Storage » click [Clear Data] option. This clears both data and cache.
2. restart D-ID.

On android, goto Settings » Apps or Manage Apps tab.
Click D-ID » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto D-ID » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch D-ID

E-Mail: mobilesupport@d-id.com

Website: 🌍 Visit D-ID Website

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Developer: D-ID

Feb 20, 2025, 08:29 PM
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