Contact Fireflies Support
Company Name: Fireflies.ai
About: Fireflies.ai helps your team transcribe, summarize, search, and analyze voice
conversations.
Fireflies Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
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Developer: Fireflies.ai
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4 Most reported problems 😔💔
I have been trying to get a tax exempt purchase for the last week. It feels like I am getting responses from their AI rather than having a real human handling the issue. They ask for the TE Certificate, I send it, they acknowledge receipt, I wait the next thing I know they are contacting me wanting to close the issue because I haven't responded!??? No phone number on the web site to talk to a real person. It feels like they don't want my business.
Very glitchy and cumbersome
by Elambeth
The AI itself is an interesting and potentially useful tool, but the whole concept is completely ruined because it forces you to login with a federated Microsoft or Google ID, and then invites itself to join every meeting on your Microsoft or Google calendar.
This has the side effect of jumbling all your personal meetings and work meetings into one account where everything is saved and accessible by your coworkers. (Maybe I don’t want my coworkers to access a recording of me chatting g with my kids, you know?)
Once you discover this problem and try to migrate the account to a separate ID, it requires a manual human assisted migration process which raises a whole additional host of problems and errors.
Now I have one random jumble of personal and business recordings on one account and another whole random jumble of other personal and business meetings on another account.
I stupidly paid for a full year of the tool in advance because I was dazzled by the AI features the first few times I tried it. Don’t make that mistake, sample this clunky service for a few months at the monthly rate first before you commit. Better yet, look elsewhere for your meeting AI tool. (Microsoft teams is slowly adding copilot features that do everything this tool does anyway.)
Not very helpful for the work I do and impossible to cancel
by Lauraking123
I just didn’t find it that helpful and ended up getting charged for an entire year with monthly charges for an extra feature I didn’t sign up for.
I had to get into a full on debate with Support to cancel. didn’t leave a great taste in my mouth.
Cool features, but fails at its core function
by Matteo Tej
This app has cool features like a zapier integration. However, the app crashes when recording live meetings. I wanted to like this app, but the crashing is a massive NO. If you trust the app to fully transcribe your call and you don’t take notes, you’ll learn the hard way just as I did when the app crashes and you’re left trying to recall from memory actions items and other critical items discussed.
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