Remote Status

Last Updated on 2024-08-29 by To Ngoc Mai

I have a problem with Remote

Are you having issues? Select the issue you are having below and provide feedback to Remote.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Remote for Roku TV & Smart TV? Report Issue

Common Remote Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Remote app on iOS and Android devices. Solve all Remote app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Remote iPhone Issues and Solutions

Remote iOS app crashes, not working, errors
Remote iOS app network issues
Remote on iOS has black/white screen

Remote Android App Issues and Solutions

Remote has errors/crashing/not working
Remote server network connectivity issues
Remote has black screen

Remote iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Remote app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Remote app crashes or not working on Iphone (iOS):

Close and restart the Remote app on iPhone
Update Remote app to the Latest Version for iOS
Uninstall and reinstall Remote iPhone app
Update your iPhone to the latest iOS version

Fix Remote on iPhone unable to connect to server/internet connection issues::

To resolve Remote network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Remote black/white screen (blank screen) on iPhone:

Follow the Remote iOS app troubleshooting guide Here →

Remote Android App Issues and Solutions

Fix Remote not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Remote app issues:

Force Stop the Remote App
1. On android, goto "Settings" » click Remote app. » click "Force Stop".

Update Remote to the latest version on PlayStore

Clear Remote App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Remote app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Remote.

Fix Remote unable to contact server/ Remote internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Remote » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Remote » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Remote on android.

Solve Remote black/white screens issue on Android:

Follow the Remote android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at To Ngoc Mai, developers of Remote.

About this app

You can control your Roku devices using this simple, handy, and fully functioning RokuTV this app control software if your phone and TV are both connected to the same Wi-Fi network. Rokie - RokuTV this app Control is a full-featured TV this app control app that allows you to easily control your Roku Streaming Players and Roku TV from your smartphone. Upgrade your RokuTV Stick, Roku Box, and RokuTV to watch web videos, online movies, live streams, and live-tv shows directly on your biggest screen. Rokie - RokuTV this app Control supports all Roku TV types: Hisense Roku TV, TCL Roku TV, Onn Roku TV this app, Sharp Roku TV this app, Philips Roku TV this app, Insignia Roku TV this app, etc. Remote is compatible with almost all Roku TV and RokuTV Streaming Players. Just go to your preferred website and press once to transmit the embedded video to your Roku. Control your Roku TV with the integrated Roku this app. With Video & TV Cast you can browse through the web and stream or cast any video you want on your RokuTV. A tap on the video link will send it to your RokuTV immediately. Mp4, live streams, videos over https and Full HD are supported. The found video will be shown below the browser. Disclaimer: Remote is not affiliated with or endorsed by Roku or any relevant brands.