Offline Status

Last Updated on 2023-12-25 by Trinh Pham

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Common Offline Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Offline app on iOS and Android devices. Solve all Offline app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Offline iPhone Issues and Solutions

Offline iOS app crashes, not working, errors
Offline iOS app network issues
Offline on iOS has black/white screen

Offline Android App Issues and Solutions

Offline has errors/crashing/not working
Offline server network connectivity issues
Offline has black screen

Offline iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Offline app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Offline app crashes or not working on Iphone (iOS):

Close and restart the Offline app on iPhone
Update Offline app to the Latest Version for iOS
Uninstall and reinstall Offline iPhone app
Update your iPhone to the latest iOS version

Fix Offline on iPhone unable to connect to server/internet connection issues::

To resolve Offline network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Offline black/white screen (blank screen) on iPhone:

Follow the Offline iOS app troubleshooting guide Here →

Offline Android App Issues and Solutions

Fix Offline not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Offline app issues:

Force Stop the Offline App
1. On android, goto "Settings" » click Offline app. » click "Force Stop".

Update Offline to the latest version on PlayStore

Clear Offline App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Offline app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Offline.

Fix Offline unable to contact server/ Offline internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Offline » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Offline » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Offline on android.

Solve Offline black/white screens issue on Android:

Follow the Offline android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Trinh Pham, developers of Offline.

About this app

** Convert and Compress your video to almost any video and audio format. ** Join/merge/concat multiple videos into one video in any format you want. Change the resolution and aspect ratio of the merged video. Cut and trim your video files. Preview and export instantly.