VidMate Status

Last Updated on 2024-01-18 by Ngo Quang

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Have a Problem with VidMate: Video Music Player? Report Issue

Common VidMate Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot VidMate app on iOS and Android devices. Solve all VidMate app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

VidMate iPhone Issues and Solutions

VidMate iOS app crashes, not working, errors
VidMate iOS app network issues
VidMate on iOS has black/white screen

VidMate Android App Issues and Solutions

VidMate has errors/crashing/not working
VidMate server network connectivity issues
VidMate has black screen

VidMate iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever VidMate app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix VidMate app crashes or not working on Iphone (iOS):

Close and restart the VidMate app on iPhone
Update VidMate app to the Latest Version for iOS
Uninstall and reinstall VidMate iPhone app
Update your iPhone to the latest iOS version

Fix VidMate on iPhone unable to connect to server/internet connection issues::

To resolve VidMate network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix VidMate black/white screen (blank screen) on iPhone:

Follow the VidMate iOS app troubleshooting guide Here →

VidMate Android App Issues and Solutions

Fix VidMate not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent VidMate app issues:

Force Stop the VidMate App
1. On android, goto "Settings" » click VidMate app. » click "Force Stop".

Update VidMate to the latest version on PlayStore

Clear VidMate App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "VidMate app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch VidMate.

Fix VidMate unable to contact server/ VidMate internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click VidMate » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got VidMate » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch VidMate on android.

Solve VidMate black/white screens issue on Android:

Follow the VidMate android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ngo Quang, developers of VidMate.

About this app

this app - Video Music Player : Use nature sounds, light rain, white noise, relax melodies and soothing sounds to create your own mixes. Studies have shown that even when you’re asleep, you still perceive sounds in your brain. Baby Sounds quiets your brain and drowns out unwanted noises. Therefore, disturbing sounds such as car horns may wake you up.