2FA Authenticator Status

Last Updated on 2024-04-08 by Rice Dunkum

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Common 2FA Authenticator Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot 2FA Authenticator app on iOS and Android devices. Solve all 2FA Authenticator app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

2FA Authenticator iPhone Issues and Solutions

2FA Authenticator iOS app crashes, not working, errors
2FA Authenticator iOS app network issues
2FA Authenticator on iOS has black/white screen

2FA Authenticator Android App Issues and Solutions

2FA Authenticator has errors/crashing/not working
2FA Authenticator server network connectivity issues
2FA Authenticator has black screen

2FA Authenticator iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever 2FA Authenticator app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix 2FA Authenticator app crashes or not working on Iphone (iOS):

Close and restart the 2FA Authenticator app on iPhone
Update 2FA Authenticator app to the Latest Version for iOS
Uninstall and reinstall 2FA Authenticator iPhone app
Update your iPhone to the latest iOS version

Fix 2FA Authenticator on iPhone unable to connect to server/internet connection issues::

To resolve 2FA Authenticator network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix 2FA Authenticator black/white screen (blank screen) on iPhone:

Follow the 2FA Authenticator iOS app troubleshooting guide Here →

2FA Authenticator Android App Issues and Solutions

Fix 2FA Authenticator not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent 2FA Authenticator app issues:

Force Stop the 2FA Authenticator App
1. On android, goto "Settings" » click 2FA Authenticator app. » click "Force Stop".

Update 2FA Authenticator to the latest version on PlayStore

Clear 2FA Authenticator App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "2FA Authenticator app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch 2FA Authenticator.

Fix 2FA Authenticator unable to contact server/ 2FA Authenticator internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click 2FA Authenticator » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got 2FA Authenticator » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch 2FA Authenticator on android.

Solve 2FA Authenticator black/white screens issue on Android:

Follow the 2FA Authenticator android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Rice Dunkum, developers of 2FA Authenticator.

About this app

Cross-Platform Compatibility: SecureKey Authenticator works smoothly on various browsers, services, and devices that support standard 2FA protocols, providing a unified authentication experience. Secure Backup & Recovery: Safely store your authentication keys in encrypted cloud storage, allowing you to recover your accounts even if you lose or replace your mobile device. Multi-Factor Security: Utilize multi-factor authentication (MFA) by combining something you know (your password) and something you have (your mobile device) to ensure authorized access to your accounts. Introducing Authenticator, the ultimate solution for managing all your online accounts' security with efficiency and ease! Our robust and user-friendly app enhances your digital life by adding an extra layer of protection to your accounts while minimizing the hassle of remembering complex passwords. You will then receive a unique QR code, which you can scan with our Authenticator app to link your account and begin generating secure, temporary codes. Time-Based One-Time Passwords (TOTP): Generate unique, temporary security codes that refresh every 30 seconds, eliminating the risk of code interception or reuse. Proactive Security Measures: Enjoy enhanced protection with features like auto-lock, biometric authentication support, and notifications for login requests. Stay ahead of online threats and enjoy seamless access to your accounts with SecureKey Authenticator! Flexible Account Management: Add, edit, and remove accounts with ease, while customizing display names and icons for simple navigation and organization. Boost your security and simplify your life with our convenient and reliable app, designed to give you peace of mind in a fast-paced digital world. One-Tap Authentication: Confirm or deny login requests from your accounts, all within a single tap. To get started, simply sign up for a 2FA-enabled account with a supported service or enable 2FA on an existing account. Say goodbye to additional hardware tokens or SMS codes! Download SecureKey Authenticator now – and take the first step towards a safer online experience!