Learning app not working? crashes or has problems?

Learning Status

Published by SuccessFactors, Inc. on 2023-12-21

With more than 10 years of experience supporting regulated industries with
strict validation requirements, SAP SuccessFactors provides a Validated Learning
app for Learning Management System (LMS) customers. Unscheduled updates are only
applied if required to enhance stability, compatibility and security.

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Common Learning Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Learning app on iOS and Android devices. Solve all Learning app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Learning iPhone Issues and Solutions

Learning iOS app crashes, not working, errors
Learning iOS app network issues
Learning on iOS has black/white screen

Learning Android App Issues and Solutions

Learning has errors/crashing/not working
Learning server network connectivity issues
Learning has black screen

Learning iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Learning app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Learning app crashes or not working on Iphone (iOS):

Close and restart the Learning app on iPhone
Update Learning app to the Latest Version for iOS
Uninstall and reinstall Learning iPhone app
Update your iPhone to the latest iOS version

Fix Learning on iPhone unable to connect to server/internet connection issues::

To resolve Learning network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Learning black/white screen (blank screen) on iPhone:

Follow the Learning iOS app troubleshooting guide Here →

Learning Android App Issues and Solutions

Fix Learning not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Learning app issues:

Force Stop the Learning App
1. On android, goto "Settings" » click Learning app. » click "Force Stop".

Update Learning to the latest version on PlayStore

Clear Learning App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Learning app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Learning.

Fix Learning unable to contact server/ Learning internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Learning » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Learning » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Learning on android.

Solve Learning black/white screens issue on Android:

Follow the Learning android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SuccessFactors, Inc., developers of Learning.

27.27% Contact Match

Developer: SuccessFactors

E-Mail: [email protected]

Website: Visit Learning Website

About this app

SAP SuccessFactors provides a unified talent solution that includes: Onboarding, Recruiting, Performance & Goals, this app, Compensation, and Succession & Development – with each solution being the recognized leader in its area. SAP SuccessFactors this app is an omni-channel training solution that provides the most comprehensive, simple way to improve employee skills, reduce compliance risk, and effectively engage external this app audiences. With more than 10 years of experience supporting regulated industries with strict validation requirements, SAP SuccessFactors provides a Validated this app app for this app Management System (LMS) customers. While each solution can be used alone, they can also be seamlessly used together – to support a comprehensive talent management strategy that further aligns, optimizes, and accelerates the workforce. Important: If you are an SAP SuccessFactors user and are having trouble logging in, contact your SAP SuccessFactors Administrator. Unscheduled updates are only applied if required to enhance stability, compatibility and security. Only SAP SuccessFactors provides innovative capabilities that help create a culture of continuous this app, flexible and open approaches to supporting this app content, and proven business results at organizations around the world.