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Published by kwest sas on 2024-04-14

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Common explorz Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot explorz app on iOS and Android devices. Solve all explorz app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

explorz iPhone Issues and Solutions

explorz iOS app crashes, not working, errors
explorz iOS app network issues
explorz on iOS has black/white screen

explorz Android App Issues and Solutions

explorz has errors/crashing/not working
explorz server network connectivity issues
explorz has black screen

explorz iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever explorz app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix explorz app crashes or not working on Iphone (iOS):

Close and restart the explorz app on iPhone
Update explorz app to the Latest Version for iOS
Uninstall and reinstall explorz iPhone app
Update your iPhone to the latest iOS version

Fix explorz on iPhone unable to connect to server/internet connection issues::

To resolve explorz network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix explorz black/white screen (blank screen) on iPhone:

Follow the explorz iOS app troubleshooting guide Here →

explorz Android App Issues and Solutions

Fix explorz not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent explorz app issues:

Force Stop the explorz App
1. On android, goto "Settings" » click explorz app. » click "Force Stop".

Update explorz to the latest version on PlayStore

Clear explorz App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "explorz app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch explorz.

Fix explorz unable to contact server/ explorz internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click explorz » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got explorz » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch explorz on android.

Solve explorz black/white screens issue on Android:

Follow the explorz android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at kwest sas, developers of explorz.

100% Contact Match

Developer: explorz

E-Mail: [email protected]

Website: Visit explorz Website

About this app

Discover incredible experiences between the real and virtual worlds!