Global Entry Mobile Reviews

PHL airport has global entry and it is not showing in GlobalEntry

I am required to submit a selfie, but can’t figure out where to send it.

There is no info to input. Global entry has been using facial rec for years now. It submits your picture in the background and you get a receipt if approved. If not approved, use a kiosk. If You people would actually use GlobalEntry before reviewing we would have better information to base a decision on.

While heading towards immigration, I selected my port of entry and snapped a photo of myself through GlobalEntry , submitted it, and then literally walked through immigration. I just showed my phone with the submission screen as I walked past the officer at the exit. Doesn't get any simpler than that.

Used GlobalEntry for interview at customs like it said I could do and it did not work when I was in line. Months and months for an appointment .

All excited, I downloaded GlobalEntry to speed up my next entry at SFO only to find it’s not listed as an airport with Global Entry. Plus GlobalEntry mentions submitting a photo but it’s not clear whether they want a photo from a global entry kiosk or from the phone. If there’s no guidance in an app and it’s not intuitive, it shouldn’t have been built or (prematurely) released.

Wonder who the incompetent government contractor was who the CBP paid millions of $ to build an app that’s useless.

Here’s a thought, don’t release an app, or include ports of entry if that particular port isn’t utilizing GlobalEntry (or has never even heard of GlobalEntry , for that matter). Went through ATL yesterday and the officers literally had no clue about GlobalEntry. Did not cause any problems more than a 2 minute delay to go back to the kiosk, but seems to me this was rushed to roll out and should be communicated with its officers about its use.

First time using GlobalEntry yesterday and my entry to the US was a BREEZE!! Thank you.

I can’t see a way to enter my personal information yet, like my global entry number. And I can only select 7 ports of entry. Hopefully the apps functionality will grow soon. On the other hand, it looks nice. :)

Best travel investment I ever made

ATL should’ve definitely been one of the first as it’s the absolute BUSIEST 🤷🏽‍♀️🤷🏽‍♀️…..You’ll get my 5 stars once you add our airport 😘!!

GlobalEntry only has very limited entries. It does not allow a personal profile to save global entry numbers. Disappointed how it was launched prematurely.

Has very few entry cities to be able to use GlobalEntry .

No ability to view your profile. SFO is not listed.

This is a great advance for trusted travelers. Kuddos !!!

Test

Hey. No big apple ? The world #1 city how dare u guys released an app without nyc ? Omg

…. Better do it the old fashion way.

I attempted to use GlobalEntry it did not work, on Arrival they could not locate me in the system was sent to secondary no explaination there after bag search they said everything was ok and they let me go fast forward two weeks I was crossing the border was sent to secondary and I was told my Global Entry card would have to be confiscated and to set up an appointment with a Supervisor to find out the specifics.

Used GlobalEntry , took a picture, confirmed concourse F, app said I had 60 minutes to use. Proceed to global entry exit, customers officer assists there is no such thing as a global entry app, and then tells me I do not have global entry without asking for my name or my passport.

Go to secondary lane, officer confirms I have global entry, then tells me app works sometimes.

Easy to use. Thanks

Still have to wait with others that used kiosk.

Used GlobalEntry as instructed. Officer had no clue what I was showing. Had to wait and let others who used the kiosk pass through. Location MIA.

Ease to use and a timesaver during peak times. Great job!

Used GlobalEntry and was yelled at by the customs officer and told GlobalEntry “doesn’t exist”. He tried to tell me it was mobile entry and I showed him it was global entry and he said I did not show up on the list even though I followed all the directions. And he even told me that other global entry users who used the kiosk “had priority” over me, despite me also having Global Entry. Not going to use it again.

This is a true game changer for Global Entry. The whole process is seamless.

Quick and easy to use entering the US in Charlotte (CLT)!

Very easy app. Absolutely love it! Way to go USA!

Asks for KTN but only has numerical pad and not text.

Asks for picture, but no way to take or upload picture. Is GlobalEntry a joke?

Wow if I can get through the lines with this process it’s a great addition for global travelers

Haven’t used it yet however initial setup appears to imply there is no option to add multiple travelers (family members with GE) in same app. Guess everyone needs to have phone (child?) or delete profile and created new after submission of prior one? (Not sure of that would work since first submission might be required to be shown?)

Used it today. Worked well.
Would be great if it supports multiple people in family.

I am sure GlobalEntry will be great when all customs agents are fully trained and app no longer crashes. I have also experienced that when GlobalEntry gives me my entry number and takes my picture that the info does not always cross over to the agent’s screen in MCO term C resulting in confusion, annoyed customs agents, and sometimes comments suggesting I am doing something wrong till they realize it’s them and not me. Will stick to the old school machines.

As a relatively new member, I haven’t used GlobalEntry yet however as a starter I think it should have a functionality, at least, to add toddler/infants in GlobalEntry .
I hope they will add this feature soon

Because this is used for travel… Mostly Airlines , it seems reasonable that there should be some sort of automatic integration with the airline apps, so that verification of global entry/TSA is automatic .

From what I can tell GlobalEntry caused there to be long lines to get out of passport control. The faces that were being cross referenced weren’t going to the checkers computer and we had to wait for a LONG time. Go back to the old system

GlobalEntry saves time even more, you can do it right on the plane while waiting for everyone to get out.

Global Entry just got better with GlobalEntry. If you use GE, get this to make reentry easy and fast.

GlobalEntry takes global entry to the easiest possible level. Great app

I’ve used this twice now in Seattle. Global Entry, itself, has always made customs easier, but this has had me barely breaking stride. Just show the digital receipt to the agent and through you go. Really, really well done.

Highly recommend. Zip through the line in no time

Downloaded in Manila and used upon approaching the gate at O’Hare. You pre-fill your name and # and wait til you’re at your destination. Open GlobalEntry , select your entry point, take a selfie and voila! You receive a confirmation with a countdown. Flash your app confirmation to the customs agent and move along.
Your checkin expires in 60 mins.

As I was taxiing at airport, I easily filled out and received my global entry clearance. Make sure location services are on. The only problem was at sfo, a few of the agents were unfamiliar with it. Once I found the right agent, it was a breeze. I assume with time, that will change.

Just used GlobalEntry at Dulles. I was through in less than five minutes!! Worked perfectly.

The Global Entry app takes too long to connect with airport & plane WiFi, so filling out a re-entry form is useless on GlobalEntry.
Just have your Global Entry card in hand for faster processing which is the whole point of having Global Entry in the first place.

Excellent app. Simple, easy to use. Doesn’t crash. Downloaded this in the mobile lounge at Dulles IAD. Used it 2 min later. Sped through the Global Entry control. Very very good.