Global Entry Reviews

PHL airport has global entry and it is not showing in GlobalEntry

…. Better do it the old fashion way.

I am sure GlobalEntry will be great when all customs agents are fully trained and app no longer crashes. I have also experienced that when GlobalEntry gives me my entry number and takes my picture that the info does not always cross over to the agent’s screen in MCO term C resulting in confusion, annoyed customs agents, and sometimes comments suggesting I am doing something wrong till they realize it’s them and not me. Will stick to the old school machines.

All excited, I downloaded GlobalEntry to speed up my next entry at SFO only to find it’s not listed as an airport with Global Entry. Plus GlobalEntry mentions submitting a photo but it’s not clear whether they want a photo from a global entry kiosk or from the phone. If there’s no guidance in an app and it’s not intuitive, it shouldn’t have been built or (prematurely) released.

Wonder who the incompetent government contractor was who the CBP paid millions of $ to build an app that’s useless.

Here’s a thought, don’t release an app, or include ports of entry if that particular port isn’t utilizing GlobalEntry (or has never even heard of GlobalEntry , for that matter). Went through ATL yesterday and the officers literally had no clue about GlobalEntry. Did not cause any problems more than a 2 minute delay to go back to the kiosk, but seems to me this was rushed to roll out and should be communicated with its officers about its use.

I am required to submit a selfie, but can’t figure out where to send it.

Asks for KTN but only has numerical pad and not text.

Asks for picture, but no way to take or upload picture. Is GlobalEntry a joke?

Used GlobalEntry and was yelled at by the customs officer and told GlobalEntry “doesn’t exist”. He tried to tell me it was mobile entry and I showed him it was global entry and he said I did not show up on the list even though I followed all the directions. And he even told me that other global entry users who used the kiosk “had priority” over me, despite me also having Global Entry. Not going to use it again.

Used GlobalEntry as instructed. Officer had no clue what I was showing. Had to wait and let others who used the kiosk pass through. Location MIA.

GlobalEntry only has very limited entries. It does not allow a personal profile to save global entry numbers. Disappointed how it was launched prematurely.

Used GlobalEntry , took a picture, confirmed concourse F, app said I had 60 minutes to use. Proceed to global entry exit, customers officer assists there is no such thing as a global entry app, and then tells me I do not have global entry without asking for my name or my passport.

Go to secondary lane, officer confirms I have global entry, then tells me app works sometimes.

No ability to view your profile. SFO is not listed.

I attempted to use GlobalEntry it did not work, on Arrival they could not locate me in the system was sent to secondary no explaination there after bag search they said everything was ok and they let me go fast forward two weeks I was crossing the border was sent to secondary and I was told my Global Entry card would have to be confiscated and to set up an appointment with a Supervisor to find out the specifics.

The Global Entry app takes too long to connect with airport & plane WiFi, so filling out a re-entry form is useless on GlobalEntry.
Just have your Global Entry card in hand for faster processing which is the whole point of having Global Entry in the first place.

From what I can tell GlobalEntry caused there to be long lines to get out of passport control. The faces that were being cross referenced weren’t going to the checkers computer and we had to wait for a LONG time. Go back to the old system

I really cannot comprehend how GlobalEntry that holds an important document, does not have a log out option. You close GlobalEntry with all the info open.
Please add a log out option to close GlobalEntry …!!!
I think is very important to safeguard my info before I leave GlobalEntry . This is why I gave it only 2 stars…
Thanks in advance for your help and resolution of this matter.

Hey. No big apple ? The world #1 city how dare u guys released an app without nyc ? Omg

Has very few entry cities to be able to use GlobalEntry .

I can’t see a way to enter my personal information yet, like my global entry number. And I can only select 7 ports of entry. Hopefully the apps functionality will grow soon. On the other hand, it looks nice. :)

Still have to wait with others that used kiosk.

Haven’t used it yet however initial setup appears to imply there is no option to add multiple travelers (family members with GE) in same app. Guess everyone needs to have phone (child?) or delete profile and created new after submission of prior one? (Not sure of that would work since first submission might be required to be shown?)

ATL should’ve definitely been one of the first as it’s the absolute BUSIEST 🤷🏽‍♀️🤷🏽‍♀️…..You’ll get my 5 stars once you add our airport 😘!!

GlobalEntry is great to get a jump start on the Global Entry process while waiting to deplane. However, it would be great if there was a way to cancel and resubmit the submission if the it is not confirmed for some reason (e.g., poor quality photo). Hopefully a future upgrade will offer such a feature.

Because this is used for travel… Mostly Airlines , it seems reasonable that there should be some sort of automatic integration with the airline apps, so that verification of global entry/TSA is automatic .

As a relatively new member, I haven’t used GlobalEntry yet however as a starter I think it should have a functionality, at least, to add toddler/infants in GlobalEntry .
I hope they will add this feature soon

I downloaded GlobalEntry while I was in line for Global Entry at EWR last Monday. I was able to enter my info, create an new submission, and skip the line altogether in less than 5 minutes! What a great experience.

I have used GlobalEntry for US entry a couple of times and it is simply phenomenal! Don’t have to stop at the portal, you do everything when you land and are taxiing to gate. Head straight to the GE area and go right to the officer processing GE and simply show GlobalEntry response and they may ask you if you have anything to declare or just say have a nice day.

Just used GlobalEntry at Dulles. I was through in less than five minutes!! Worked perfectly.

There is no info to input. Global entry has been using facial rec for years now. It submits your picture in the background and you get a receipt if approved. If not approved, use a kiosk. If You people would actually use GlobalEntry before reviewing we would have better information to base a decision on.

Excellent app. Simple, easy to use. Doesn’t crash. Downloaded this in the mobile lounge at Dulles IAD. Used it 2 min later. Sped through the Global Entry control. Very very good.

Sister was all bragging on having GlobalEntry. I am a new Global Entry participant and was unaware of it. She said, no . No kiosk. Just snap pic and go straight through passport control. We both snapped a selfie on her phone and App. Collected baggage, was helpfully directed through line - some marked global entry lines were closed, but awesome staff at SeaTac pointed the way-
The friendly officer looked at pics asked for anything to declare (just a bit of alcohol) and waived as through. Amazing. I love GlobalEntry. Traveling in a month again and so happy I know of it….and I am flying through SeaTac

The best of the best
Just i would like to place my favorite photo on the profile page instead my initials on GlobalEntry🥇

GlobalEntry was a pleasant surprise; easy to set up and register and the arrival/entry process using GlobalEntry was very smooth - I felt it worked even better than the sometimes finicky kiosks. The user interface is clean and easy to use and the selfie/face scan worked smoothly. Great job, CBP!

This is my first time using it and I was impressed at how simple and easy it was to use. I also noted that the pictures will always be the most recent to your current appearance.

Downloaded in Manila and used upon approaching the gate at O’Hare. You pre-fill your name and # and wait til you’re at your destination. Open GlobalEntry , select your entry point, take a selfie and voila! You receive a confirmation with a countdown. Flash your app confirmation to the customs agent and move along.
Your checkin expires in 60 mins.

I just downloaded GlobalEntry and went through the process of setting up my profile. So, I didn’t actually use GlobalEntry for its intended purpose yet. But I WAS impressed by how straight forward and easy the setup process was. With all due respect to my fellow workers of the IRS, it would be wonderful if filing your taxes were this easy. It was literally 1- Enter first name. 2- Enter last name. 3- Enter known traveler number. (Plus some minor optional questions such as “participate in optional survey”, “voluntarily use a face picture”, etc.)

Next time I travel internationally and have a chance to actually use GlobalEntry , I’ll revisit. For now, great job developers!

Still only available for a few airports, but if you’re using one of them be sure to grab this free app. Even faster than just GE.

I tried to use GlobalEntry at SFO July 2024. But I forgot to turn off airplane mode so was not able to connect. No problem. Went through the stationary version easily. Love the idea of GlobalEntry and will definitely remember how to use it next time.

GlobalEntry further streamlines an already streamlined process of expedited entry from international trips. No need for a passport! Just take a selfie when you land and queue up to get your exit card from the Global Entry agent. This last step should also be automated and bypass an agent - let’s go!

As I was taxiing at airport, I easily filled out and received my global entry clearance. Make sure location services are on. The only problem was at sfo, a few of the agents were unfamiliar with it. Once I found the right agent, it was a breeze. I assume with time, that will change.

Global Entry just got better with GlobalEntry. If you use GE, get this to make reentry easy and fast.

Highly recommend. Zip through the line in no time

Very easy app. Absolutely love it! Way to go USA!

This is a great advance for trusted travelers. Kuddos !!!

Easy to use. Thanks

Ease to use and a timesaver during peak times. Great job!

Best travel investment I ever made

This is a true game changer for Global Entry. The whole process is seamless.

Quick and easy to use entering the US in Charlotte (CLT)!

First time using GlobalEntry yesterday and my entry to the US was a BREEZE!! Thank you.

I’ve used this twice now in Seattle. Global Entry, itself, has always made customs easier, but this has had me barely breaking stride. Just show the digital receipt to the agent and through you go. Really, really well done.

Used it today. Worked well.
Would be great if it supports multiple people in family.

Used GlobalEntry for interview at customs like it said I could do and it did not work when I was in line. Months and months for an appointment .

While heading towards immigration, I selected my port of entry and snapped a photo of myself through GlobalEntry , submitted it, and then literally walked through immigration. I just showed my phone with the submission screen as I walked past the officer at the exit. Doesn't get any simpler than that.

GlobalEntry saves time even more, you can do it right on the plane while waiting for everyone to get out.

Test

GlobalEntry takes global entry to the easiest possible level. Great app

Wow if I can get through the lines with this process it’s a great addition for global travelers