Contact Global Entry Support
Company Name: US Customs and Border Protection
About: The Global Entry mobile application enables active Global Entry members to
report their arrival at any supported airport in the place of a stationary
Global Entry portal. You must be an active member in the Global Entry program to
use this app.
Global Entry Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of US Customs and Border Protection
Verified email ✔✔
E-Mail: GEMOBILESUPPORT@cbp.dhs.gov
Website: 🌍 Visit Global Entry Website
Privacy Policy: https://www.cbp.gov/site-policy-notices/privacy-policy
Developer: U.S. Customs and Border Protection
3 Most reported problems 😔💔
Asks for info and doesn’t let you provide it
by Viviandr
Asks for KTN but only has numerical pad and not text.
Asks for picture, but no way to take or upload picture. Is this app a joke?
Only the government can do this!
by Armchair Expert
All excited, I downloaded the app to speed up my next entry at SFO only to find it’s not listed as an airport with Global Entry. Plus the app mentions submitting a photo but it’s not clear whether they want a photo from a global entry kiosk or from the phone. If there’s no guidance in an app and it’s not intuitive, it shouldn’t have been built or (prematurely) released.
Wonder who the incompetent government contractor was who the CBP paid millions of $ to build an app that’s useless.
Premature Release
by Mp-10-2023
Here’s a thought, don’t release an app, or include ports of entry if that particular port isn’t utilizing the app (or has never even heard of the app, for that matter). Went through ATL yesterday and the officers literally had no clue about this app. Did not cause any problems more than a 2 minute delay to go back to the kiosk, but seems to me this was rushed to roll out and should be communicated with its officers about its use.
Have a Problem with Global Entry Mobile? Report Issue
Why should I report an Issue with Global Entry Mobile?
- Pulling issues faced by users like you is a good way to draw attention of Global Entry Mobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Global Entry Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Global Entry Mobile.
