Contact OTR Clutch Support
Company Name: OTR Capital LLC
About: Shift your business into high gear with OTR Clutch, the first online banking
solution designed specifically for trucking companies. Earn unlimited cash back
on debit purchases including recurring insurance and finance payments, and build
business credit to gain access to credit and financing options.
OTR Clutch Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of OTR Capital LLC
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit OTR Clutch Website
Privacy Policy: https://otrsolutions.com/privacy-policy/
Developer: OTR Solutions
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3 Most reported problems 😔💔
The app itself is trash
by Reviewerofallthings
I had to pay to get the app originally and then it wasn’t working so I deleted it and now I’m trying to install it again and of course it’s trying to make me pay for it a second time!
Could use a few improvements but otherwise a great app
by Only1LC
Let me start by saying this app is convenient as I do a lot of work from my phone. The only problems I have are
1) There is no ability to search by custom date range. (This makes it extremely tedious to view older transactions from previous months)
2) You can not download the monthly statement until the month is over. (This makes it impossible to give credit loan institutions an accurate picture of your finances at a moments notice)
3.) The app does not connect to third part accounting software such as Wave accounting via plaid like all prominent banks do. ( This makes it extremely difficult to keep a list of transactions for accounting purposes, I literally have to enter every single transaction by hand at the end of every day just to keep accounting up to date as a result of this, I know some would say just upload a .csv file into wave accounting but the format of OTRclutch bank statement is also incompatible because it doesn’t list the date including year and it has too many cells.)
4.) I have expressed these issues with the clutch department with OTR and they basically said I should choose another bank because they aren’t willing to make these changes anytime soon.
In conclusion with those 3 items addressed and added this app would get 10 stars out of 5 from me.
Also I was told before I signed up that as a clutch user I would receive fuel credit line after 90 days usage, I’ve called OTR and asked about this multiple times as it’s been at least 6 months or more of usage but everyone keeps saying it’s someone else’s department and that they will have them get back to me but no one ever actually responds. I just want what was advertised as it’s one of the reasons I signed up. On the good side Garret with OTR has been awesome with helping me. He always does what he promises. He’s a big reason why I haven’t switched banks yet even though it’s superbly difficult to keep accounting current because of the aforementioned issues.
login issues (resolved)
by Robthematrix
Looking forward to using the app just got it fixed and hope it’s as good the factoring and fuel app.
Have a Problem with OTR Clutch? Report Issue
Why should I report an Issue with OTR Clutch?
- Pulling issues faced by users like you is a good way to draw attention of OTR Clutch to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a OTR Clutch customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using OTR Clutch.
