Contact Somnee Support

by NY Denizen

As a potential new user l only learned of the risks in commitment after ordering the system. Users are having to make many assumptions that should be dealt with in a more detailed presentation. At a minimum they should have a video illustrating how these non-intuitive components are to be used, an FAQ and proper manual are needed. What analytics does this system provide? (I learned more from the comments than anything the company provided). This is a small company with no guarantee of longevity. An annual subscription is an invitation for future price gouging. Why don’t they just sell the electrodes in bulk? Similarly, there’s no warranty on the headband. These are all things that should be relatively easy to provide. Their absence makes me leery of making the kind of commitment on the basis of so many gaps in the brand’s communications.

by Aiboers7

Ordered Somnee based on 30 day trial period.
Almost at the end of trial period, my physician has determined I have a sleep disorder, and Somnee is not helping in any way possible. Contacted Somnee for the 30 day trial period only to be met with a cold response. First of all, Somnee customer service response has no name, only Customer Service. In the email response, I was told 30 days began at time of order AND NOT upon activation of device after arrival. The shipping time will be deducted from you 30 days. Second, there was no mention of the 1 year membership required for cancellation. Or offer to cancel. I had to ask independently to cancel. Sad experience as I had hope for this device only to be met with roadblocks one after another. Be careful before you pay about $450 at first shipment.

by Gregmills

I bought a somnee head band on Feb 3, 2023 for $224 and it was delivered mid October 2023. When I bought it there was no indication I would be on the hook forever to use the darn thing. I waited 8 months to try it out and they demand customers subscribe and give them access to a valid credit card to even try it out. I expected the disposable adhesive electrical terminators would cost something but had no clue they would gouge customers $18 a month forever to subscribe. Sounds like grounds for a class action law suit. I will push a complaint with Apple app store and as for a refund from Goldman. They haven’t responded to my complaints and I haven't found a phone number that works.