levélo Status

Last Updated on 2024-11-07 by Fifteen

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3 User reports:
App has problems

User reports 3

⚠️ Most reported problems ⚠️

Account

33.3%

Crashes

33.3%

Not working

33.3%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with levélo - La Métropole Mobilité? Report Issue

Common levélo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot levélo app on iOS and Android devices. Solve all levélo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

levélo iPhone Issues and Solutions

levélo iOS app crashes, not working, errors
levélo iOS app network issues
levélo on iOS has black/white screen

levélo Android App Issues and Solutions

levélo has errors/crashing/not working
levélo server network connectivity issues
levélo has black screen

levélo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever levélo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix levélo app crashes or not working on Iphone (iOS):

Close and restart the levélo app on iPhone
Update levélo app to the Latest Version for iOS
Uninstall and reinstall levélo iPhone app
Update your iPhone to the latest iOS version

Fix levélo on iPhone unable to connect to server/internet connection issues::

To resolve levélo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix levélo black/white screen (blank screen) on iPhone:

Follow the levélo iOS app troubleshooting guide Here →

levélo Android App Issues and Solutions

Fix levélo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent levélo app issues:

Force Stop the levélo App
1. On android, goto "Settings" » click levélo app. » click "Force Stop".

Update levélo to the latest version on PlayStore

Clear levélo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "levélo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch levélo.

Fix levélo unable to contact server/ levélo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click levélo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got levélo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch levélo on android.

Solve levélo black/white screens issue on Android:

Follow the levélo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Fifteen, developers of levélo.

Verified email

Contact e-Mail: [email protected]

About this app

Gradual pedal-assist up until 25 km/h, reinforced tyres, comfortable saddle, great handling… We spared no expense and you can feel it. Park at the closest station and lock your bike by ending your ride in levélo . Our support team can be reached by phone (+33 4. 91. 65. 89. 55), email (levelo@ampmetropole. fr) or live chat straight through levélo . Open levélo to find an electric bike nearby. Make every street your home thanks to integrated GPS navigation and focus on what matters most: pleasure. Unlock it straight away by scanning the QR code. Whoosh, you’re already gone. It’s now ready to be used by another person! The levelo bike sharing scheme is powered by Fifteen.