Contact Mazda Financial Services Support

by Tired4559

The most basic of features you’d want for a financial app are missing. Inconsistencies all over the place. Even when calling support for guidance, we both end up scratching our heads.

Used app to pay off a loan. No autofill? Met with a “write this total down somewhere and make a one time payment on a different screen” message…. not to mention, the payment screen won’t even allow you to make the full payment because payoff amount is larger than the balance on record for onetime payments. Had to run 99% of my transaction through the app (Mazda doesn’t take large phone payments)….then call Mazda to make a $30 payment by phone since the app wouldn’t allow “overpayment”.

What’s better, after taking my money….I’m finding that the payment hasn’t even technically been applied to my loan. It’s just floating around as a statement credit. I have to call Mazda again to tell them that I’d like the money applied to my loan. Literal 3 day process for something that could be fixed in less than an hour. Guess I know where I’ll apply as a developer if I ever decide to just coast. Clearly zero interest the basics.

by W8rthr

It’s completely unacceptable that I can’t access my information at any given time, if I wish to do so. I’m paying way too much for my car to not be able to utilize your resources. Scheduled maintenance is for 6/15 and it’s the 14th so not understanding why I can’t view anything. I have things to take care of and need the information on your site/app whatever and neither is working. On top of that, I’m completely unable to send an email to you. If everything is going to be down, you need to have back up people to answers phones or on chat because just not giving us an option to view our information when we’re paying a bunch of money to you for a car is shameful and disrespectful.

by Kwoodrin

I’ve literally never seen such a total failure of a financial app. Nothing works. Beware you could end up REALLY screwing yourself over in this app. Payment screens can give errors looking like they failed, and then you enter them again to try again only to find that your request actually went through and now your payment is being entered a second time.

Recurring payments is a joke. Let me know if you ever figure out how to make that do anything. I tried it several times and got failure messages each time and was about to close out of the app and give up and realized at the last second that it saved my scheduled payments THREE times. So, yeah, it was going to make triple payments on the next due date.

There should actually be a liability suit against Mazda Financial for putting this dumpster fire of an app out for people to use. Of the user interface is this bad I can only imagine how bad the cybersecurity of their system is.

Use beware!!! Go refinance with some other company that has a decent app and payment system!