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by Main Apple

After reading other reviews, I decided not to update my previous LFS app. It updated me anyways. So here is what changed: when you sign in the first time, it will not let you use your touch ID. After entering your id and password, it asks security questions. After that, it generally locks up. Finally got through today without a lock up and used my touch ID. Still asked security questions. Fine. Pressed “Account” to get around it locking up again, and made the payment as usual. But before it would process payment, it required last 4 of social.

For heavens sakes!?? I didn’t go through that many security bumps to get the loan!! What is someone with bad intentions going to do? Pay my Lexus payment for me? If someone wants to do that, feel free and I will put you on my Christmas Card list.

They made what was a moderately well-working app into a CIA approved concoction of identity steps... for absolutely no reason I can comprehend. Plus- it still locks up!!! Talk about throwing out a beta test to all your customers and see what sticks.

by AttuserNJ

You keep changing the stupip app. Now this version which basically loads the web site doesn’t work. On last step to make the payment you can’t check off the box you need to it’s impossible. Can’t enable face ID you can’t click on anything! Can’t answer any of the security questions you can’t click on anything on the screen! This is so horrible they didn’t bother to test anything at all! If you try to use their web site which is the same garbage you can’t enter the payment amount for example 1,000 it won’t let you make the payment no matter what you do. Go play with the payment amount on their web site and tell me who was the idiot that made this and has a job?!?

by JennyTay644

Just got my brand new IS 300 and everyone kept explaining how easy everything is with apps from starting my car to GPS and paying my bill and while the other ones can be a bit frustrating this app is the worst of ALL. It literally freezes, doesn’t let you type. I wish I could tell you what the app looks like beyond the registration and sign on screen because I would not know since it just keeps freezing up. I hope they fix this. All of these apps make me want to tell people run the other direction to another car brand and don’t look back. On top of the things wrong with my car in the first two weeks of having it.