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About: Discover a new way to participate in clinical studies with VISION Engage —
your gateway to the best clinical trial experience at Velocity Clinical
Research! Whether you're a current participant or considering joining a study,
VISION Engage brings the world of clinical trials to your fingertips. Elevate
your experience with the following features: Explore New Studies: Instantly
access a curated list of study opportunities.



Vision Engage Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Velocity Clinical Research, Inc.



Verified email ✔✔

E-Mail: velocityappsupport@velocityclinical.com

Website: 🌍 Visit Vision Engage Website

Privacy Policy: https://velocityclinical.com/privacy-policy

Developer: Velocity Clinical Research








6 Most reported problems 😔💔

4.8 out of 5
Mitchell Ivey
2024-08-17

My velocity research office wants me to use the vision engage app for future projects…keep trying to fill in info on my samsung a10e phone, and enter all info to the point of verifying email with otp but I don’t receive an email…very frustrating…is there something i am missing? please advise, thank you, mitchell ivey

Mark Benesch
2024-07-23

I have a Samsung Galaxy A10e phone. I have installed and reinstalled the vision engage app on my phone. The screen comes up with enter biometric credentials. There is no place to enter these credentials. Just a blank line that will not let you enter anything. One time the places where to enter the info blinked for a second and disappeared. Could not get that to repeat again. App gets stuck on enter the biometrics line with no place to enter credentials. The app does not work with this phone. Can I still sign up for future velocity trials? The last trial questionnaire worked on my phone.

Amanda Kepes
2023-12-25

unable to see my virteul card number

App won’t open “Error! Internal error…”

2023-12-13

by Allig33

Would love to try but it won’t work.

App just doesn’t work

2024-03-03

by Jim98122x

I have this on both my iPhone and iPad. It keeps asking me to rate my interaction with the research facility for prior appointments. When I try to rate it by choosing 1-5 stars, then click submit, it freezes and does nothing. Doesn’t accept the review, does nothing.
I’ve deleted and re-installed the app on both my iPhone and iPad. Doesn’t make any difference. It just flat-out doesn’t work.

This app is crappe. Has been broken like this for months.

DOES NOT PAY also doesn’t respond to emails asking about no pay

2024-03-04

by Nanny84839

This app is a scam, they offered five dollar sign up bonus and five dollars for each referral and it’s been two months with no pay. They are scammers. Also they will tell you to email their customer service about pay which I did and have not heard back nor will I get the bonus pay so don’t enter your personal information into this app


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Why should I report an Issue with Vision Engage?

  1. Pulling issues faced by users like you is a good way to draw attention of Vision Engage to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Vision Engage customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Vision Engage.


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