Hangouts app not working? crashes or has problems?

Hangouts Status

Last Updated on 2021-12-01 by Google LLC

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Not working

50.0%

Something else

50.0%

problems reported in the last 24 hours

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1 Reported Issues: 😵🆘🛟🚨📢

Katherine Martin

2022-07-08

My hangout app not working I can’t talk to my relative on the old hangout app

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Common Hangouts Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Hangouts app on iOS and Android devices. Solve all Hangouts app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Hangouts iPhone Issues and Solutions

Hangouts iOS app crashes, not working, errors
Hangouts iOS app network issues
Hangouts on iOS has black/white screen

Hangouts Android App Issues and Solutions

Hangouts has errors/crashing/not working
Hangouts server network connectivity issues
Hangouts has black screen

Hangouts iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Hangouts app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Hangouts app crashes or not working on Iphone (iOS):

Close and restart the Hangouts app on iPhone
Update Hangouts app to the Latest Version for iOS
Uninstall and reinstall Hangouts iPhone app
Update your iPhone to the latest iOS version

Fix Hangouts on iPhone unable to connect to server/internet connection issues::

To resolve Hangouts network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Hangouts black/white screen (blank screen) on iPhone:

Follow the Hangouts iOS app troubleshooting guide Here →

Hangouts Android App Issues and Solutions

Fix Hangouts not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Hangouts app issues:

Force Stop the Hangouts App
1. On android, goto "Settings" » click Hangouts app. » click "Force Stop".

Update Hangouts to the latest version on PlayStore

Clear Hangouts App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Hangouts app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Hangouts.

Fix Hangouts unable to contact server/ Hangouts internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Hangouts » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Hangouts » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Hangouts on android.

Solve Hangouts black/white screens issue on Android:

Follow the Hangouts android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Google LLC, developers of Hangouts.

About this app

Message friends, start free video or voice calls, and hop on a conversation with one person or a group. Use this app to keep in touch. Say more with photos, stickers, and emoji. • Include all your friends with group chats for up to 150 people. • Say more with status messages, photos, emoji, stickers, and animated GIFs. • Turn any conversation into a free group video call with up to 10 friends. • Keep in touch with friends across all your devices. • Message friends anytime, even if they're offline.