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by 62ford

I have never liked the AFA app since they rolled it out years ago. There was a point in time when it worked okay. That time is over.

Now It automatically populates the service end date with the service beginning date and won’t allow you to change it to reflect the end date on the invoice. You can’t type in the date yourself and the pop up calendar closes every time you want to scroll ahead or behind one month.

Then, I couldn’t find the option to photograph the invoice within the app. Apparently, you have to have taken the pic prior to getting into the app so you can just upload it. At that point I almost threw my phone across the room because it was so irritating. I had to go and download a paper claim form and will be faxing it. I knew the app was junk and should have saved myself the aggravation and just filed the claim the old fashioned way to start with.

by Jaysnuh

The older version of the app, up until the big systems change in the Spring of ‘18, worked fantastically well for quick and easy submission of HSA claims. The new version is 10 steps backward. It is SLOW - I mean, walk away and leave your phone to load the api / database slow, then come back to it later - but that’s not my primary concern. The backend that underpins the app and the web page is buggy. It deleted both of my dependents during the switch over; I added them both back in per customer service, but although both kids appear as dependents under my profile, one (the one who has the most claims, of course) will not appear in the drop-down menu to submit a claim. Customer service has deleted her and readded her and still no luck. They have no idea why it doesn’t work correctly. Not feeling the new direction AT ALL.

by KindnessKitty

When submitting a dependent care reimbursement claim, it provides the option to attach documentation later. Even when documentation is included, they send a confirmation receipt that says if additional documentation is needed, they will contact you. This is opposite of their policy to deny any daycare/ dependent care claim that is missing anything immediately and have you resubmit a claim.

Separately, when uploading forms, it makes no mention of what formats can be used. When submitting a word document from my provider with all the required information, it uploaded with no errors or warnings. The claim processor denied my claim because as I learned, their software cannot open a word document.

This was true of claims submitted both on this app and in their website.