Contact MyID Support

by Kmb1847

To add a birthdate you have to literally scribble month by month backwards on a calendar. If you are, say, in your 70s this is incredibly clunky. Took several minutes and when I paused wants to see you again if I could find another way to do it it didn’t go back to where I was and I had to start over. Infuriating. Also, be aware that the only way you can add documents is to upgrade to premium. If you want your Health info on the account without upgrading you have to manually enter everything. Smells like bait and switch to me. I got three of these and I’m so annoyed I’m trying to decide whether to cancel my account and return the mall or not. Oh, by the way, the only way to use this is to create an account on their app. I guess I should’ve figured that out ahead of time. Great idea. execution, not so much.

by Kamina R

Over the years this app has been very useful for me. With the recent update though, I cannot share my medication’s with emergency responders for free. This is a huge issue as some of my medication’s inhibit my ability to have certain types of anesthesia, which is incredibly important to know an emergency situation. This is a silly thing to make your customers pay for and is a basic feature of a lot of other apps. This could cause people to have serious issues and get seriously hurt if they can’t afford to pay, this is greed at its finest. I can understand wanting to pay to find physicians or other extra features, but making people pay for something as basic as sharing their meds is crazy.

by Mmmmcoffee

I’ve used the bracelets for years and referred people to the product every chance I get. I love it. I recently decided to upgrade my account to the premium version. One feature of that upgrade I was most excited about was the pill reminder feature. When I went to set it up, the most frequent option for taking your reminder of a certain medication is once a day. That doesn’t work for my medicine that needs to be taken every 12 hours. And it’s not a medicine that I’ll be on short term. I emailed immediately asking about that feature - it’s been about 2 weeks and I still haven’t gotten a response. If there can’t be more flexibility in the medication intervals I doubt I’ll renew my subscription.