Contact Circle Medical Support

by Nalburger13

THIS PLACE IS A TOTAL SCAM!! Do NOT use them they are going to steal your money and then you can’t call to speak to anyone ! They need to be shut down immediately !! I had a cold and a bad cough and it wasn’t going away so I looked for a telehealth appt to get some antibiotics . I made sure that they accepted my insurance , which they said they did and I should have only done a $20 copay. After my appointment I get a bill for $450 , saying it was out of network and that I owed $170 ! Kid you not my appointment was 15 minutes and all she did was prescribe me antibiotics . I obviously would have never made this appt if I knew to pay that much , why do I have insurance then? I tried to reach out to circle medical and it’s impossible , they finally chatted me back saying I need to reach out to my insurance company …so I did …and they couldn’t get a hold of circle medical either to see what was going on. What they did find out is that they bill under a different provider name (whom I did not see, and who is out of network!!) so now I’m stuck with paying them $200 and not being able to get through to anyone to dispute it !! PLEASE DO NOT USE THIS COMPANY ! They need to be SHUT DOWN AND STOP STEALING OUR MONEY !!

by Kaison In New York 1

DO NOT USE THIS APP THEY WILL STEAL YOUR MONEY.

At first I thought this was a great service I have ADHD and thought this could be a quick easy way to get a prescription that helps. SEVERAL SESSIONS LATER I was told my insurance would cover the virtual appointments and the claim would have to be switch to Cash. At this point the total I would have to pay would be $749. I asked about an installment plan and one of their representatives offered me two payments 3 weeks apart via the app with absolutely no indication of when that would start. Today they charged my account 9 times in a row totaling $1000 which is $250 more than I even owed in the first place. They did not answer their customer service line and took several hours to respond in the messaging part of the app. There’s absolutely no consistency in who you speak to as far as their patient care coordinators are concerned. Absolutely no communication that payments would be withdrawn. They blatantly disregarded a promise their representative put in writing in their app. Don’t be fooled it might seem like a great alternative at first but it will absolutely come back to bite you.

DO NOT USE THIS APP BY ANY MEANS THE WILL STEAL YOUR MONEY.

by Grindr In MN

I have a prescription that is a schedule 1. It’s difficult for me to handle mistakes in my medication from providers, because I don’t have any flexibility to plan for issues when they happen. Circle medical has no one you can contact to address issues quickly, and rely on app notifications that by design have long gaps between responses between patient and provider. Despite being proactive and asking multiple times how to avoid gaps, circle still messed up, and recommended I use solutions that failed, like truepill. Do not use this service for adhd treatment if you can’t handle days and weeks of gaps in your treatment plan. I would say never use truepill as a fulfillment option, but they cancelled fulfilling adhd medication the day They were supposed to send mine, and both truepill and circle were impossible to reach to fix, nor did they reach out to inform me there would be an issue.

On top of all this, the provider they assigned me with who was my doctor left the company, and they never told me about it. The provider never notified me they left the company. Mental health treatment is not something that is treated with random chaos.