Synergi Life app not working? crashes or has problems?

Synergi Life Status

Last Updated on 2023-04-18 by DNV GL AS

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Common Synergi Life Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Synergi Life app on iOS and Android devices. Solve all Synergi Life app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Synergi Life iPhone Issues and Solutions

Synergi Life iOS app crashes, not working, errors
Synergi Life iOS app network issues
Synergi Life on iOS has black/white screen

Synergi Life Android App Issues and Solutions

Synergi Life has errors/crashing/not working
Synergi Life server network connectivity issues
Synergi Life has black screen

Synergi Life iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Synergi Life app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Synergi Life app crashes or not working on Iphone (iOS):

Close and restart the Synergi Life app on iPhone
Update Synergi Life app to the Latest Version for iOS
Uninstall and reinstall Synergi Life iPhone app
Update your iPhone to the latest iOS version

Fix Synergi Life on iPhone unable to connect to server/internet connection issues::

To resolve Synergi Life network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Synergi Life black/white screen (blank screen) on iPhone:

Follow the Synergi Life iOS app troubleshooting guide Here →

Synergi Life Android App Issues and Solutions

Fix Synergi Life not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Synergi Life app issues:

Force Stop the Synergi Life App
1. On android, goto "Settings" » click Synergi Life app. » click "Force Stop".

Update Synergi Life to the latest version on PlayStore

Clear Synergi Life App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Synergi Life app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Synergi Life.

Fix Synergi Life unable to contact server/ Synergi Life internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Synergi Life » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Synergi Life » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Synergi Life on android.

Solve Synergi Life black/white screens issue on Android:

Follow the Synergi Life android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DNV GL AS, developers of Synergi Life.

About this app

Synergi Life (previously named Synergi) is a complete business solution for risk and QHSE management, managing all non-conformances, incidents, risk, risk analyses, audits, assessments and improvement suggestions. Synergi Life Mobile App, an extension of Synergi Life, lets users easily create observations and incident reports anytime and from anywhere, using their iPhones to take a snapshot and make a voice recording. The Synergi Life Mobile App requires you to be a licensed user of the Synergi Life risk and QHSE management system, and have the necessary back-end licensed software and services.