Contact Nextdoor Support

by Phoenix2000

They’ve “revamped” the app so now you can only see the latest few of your saved items, anything past the few they show is now completely inaccessible.

The new app design is awful, it takes a bunch more taps and scrolling to do what used to just be a couple taps. I primarily use this for the stuff for sale, and they’ve completely messed it up, tons more painful to use and everything is much harder to use!

The app is very spammy, because you don’t have anyway to exclude topics you aren’t interested in, only to “follow” to see everything. For example, it seems like half the posts are about pets, which I have no interest in, but also no way to disable. There's no way to disable notifications for just one thread, so any thing you ever do or participate in, you'll get harassed and inundated with a barrage of notifications for any active conversation. The only other alternative you have is to never participate in any thread to avoid the barrage of notifications. Yeah, that's an incredibly "smart" way to build a social-type app. Not! And even though the app supposedly has notifications settings, it seems to ignore them because I keep getting notifications for types of things I’ve clearly disabled. Because of this I have to keep notifications for the WHOLE app turned off, which means I don't see important stuff going on, which really makes the app pretty useless to me.

by RosaEst1988

So I have been a member or user for quite some time and I’ve posted multiple different things to sell from new to used never have I been restricted from signing in until now?? All because this woman who I’ve never met and doesn’t know a dam thing about me send me the most rude,judge mental, racist message but here I am the one paying the price for her actions which is why I rated this app a one star. Until the situation is properly taken care of and she is warned to stop bullying other member's on the app then I will change my rating but why am I restricted from signing in? I have always followed the rules and posted as according to the rules but because one woman bad mouths me and assumes based on no literal evidence that I am selling stolen goods. I’ve posted in general if I ever needed advice or help finding a local mechanic I’ve never bullied, never bad mouthed never broken the rules so why am I being restricted ?? Have you even consider looking into her part because I have reported her and have proof of the messages screen shot to my photos that I will be more than happy to show you (NextDoor) treat everyone equally nextdoor and I shouldn’t be assumed anything based on my profile pic or the color of my skin or do I look poor like I can’t afford the items I’m selling so the next bully has the right to assume? No not fair at all.

by Rae98748695873

I hate writing something so inflammatory, but this is pretty important. Because of the design of this app, you are: a) not able to block anyone b) automatically and permanently linked to the person who invited you c) unable to remove this person as connected to your account d) will always see their picture on your home page. I’m guessing they also get a notification when you join/re-join. When I brought this up to them their response you can “mute” them and they won’t see your content unless you are in the same neighborhood. So if there is a person who makes you feel unsafe in your neighborhood - you cannot block them. If there is someone who makes you feel unsafe and knows which neighborhood you are in - they can change their address to one in your neighborhood to gain access to your feed. I’m also not sure how much of my personal info they have access to (can they see which neighborhood I’m in? What street? What state? My picture?). This is so far beyond unacceptable in 2020. Blocking someone on a social media app is simple feature and should be part of the first round of requirements in the first implementation. I’m already talking to the product team on this, but I think others should know that until this is implemented - your personal safety is not being taken seriously by this app.