JAND app not working? crashes or has problems?

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Last Updated on 2020-07-15 by Elsevier Inc.

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Common JAND Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot JAND app on iOS and Android devices. Solve all JAND app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

JAND iPhone Issues and Solutions

JAND iOS app crashes, not working, errors
JAND iOS app network issues
JAND on iOS has black/white screen

JAND Android App Issues and Solutions

JAND has errors/crashing/not working
JAND server network connectivity issues
JAND has black screen

JAND iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever JAND app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix JAND app crashes or not working on Iphone (iOS):

Close and restart the JAND app on iPhone
Update JAND app to the Latest Version for iOS
Uninstall and reinstall JAND iPhone app
Update your iPhone to the latest iOS version

Fix JAND on iPhone unable to connect to server/internet connection issues::

To resolve JAND network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix JAND black/white screen (blank screen) on iPhone:

Follow the JAND iOS app troubleshooting guide Here →

JAND Android App Issues and Solutions

Fix JAND not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent JAND app issues:

Force Stop the JAND App
1. On android, goto "Settings" » click JAND app. » click "Force Stop".

Update JAND to the latest version on PlayStore

Clear JAND App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "JAND app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch JAND.

Fix JAND unable to contact server/ JAND internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click JAND » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got JAND » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch JAND on android.

Solve JAND black/white screens issue on Android:

Follow the JAND android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Elsevier Inc., developers of JAND.

About this app

The Journal focuses on advancing professional knowledge across the range of research and practice issues such as: nutritional science, medical nutrition therapy, public health nutrition, food science and biotechnology, foodservice systems, leadership and management, and dietetics education. JAND brings you the convenience of reading your favorite journal from anywhere in the world with just a tap. • Experience innovative digital content with the newly introduced Article enhancements; featuring AudioSlides, Virtual Microscope, 3D Radiological Viewer, 3D Neuroimaging Viewer, and more. The Journal of the Academy of Nutrition and Dietetics is the premier source for the practice and science of food, nutrition, and dietetics. It just got a whole lot easier to keep up with the latest science and practice in food, nutrition and dietetics. Journal subscribers: Log in with the same username and password that grants you access to the full journal content on the ANDJ website. The monthly, peer-reviewed journal presents original articles prepared by scholars and practitioners and is the most widely read professional publication in the field. These credentials will allow full access to all content on JAND . Now available for both iPad and iPhone! Payment for all purchases will be charged to your iTunes account upon confirmation of purchase.