Contact IBC Bank Support

by Zebram

iPhone no problem if you don’t need a transaction number when paying bills. iPad is a different story: bill pay launches a small window but the information inside the window is oriented for full screen viewing which means you have to navigate to see information designed to be seen without navigation. When navigating from one pay amount field to the next pay amount field the screen re-centers in the window which means you can no longer see who you are sending the money to! And when you go to the verify screen you can’t see the pay to and amount fields at the same time! Finally you can navigate to “change payee information” and enter new info but you can’t save the changes! FAIL These problems have existed for many months, support is aware but no update to remedy the problems. Bottom line: since I can’t fire the programmer I will fire the bank and take my business elsewhere

by 19bonnie

Mobile check deposit process is ridiculous, you make a deposit at the begging of a work week just to find out they put a hold and won’t clear out till the end of the week. I never had any issues when I started depositing until a couple of months ago that they started putting holds on my payroll checks. The first time they put a hold on my check I called and supposedly they put a hold on it for like a week because of the holidays which was a ridiculous answer since I deposited 2 checks at the same time but only one got cleared. When it happened again I called just so they can tell me that they put holds on checks over$200 which isn’t a good answer since they never put holds on my checks before. The bank needs a better mobile deposit process or at least train team members to stick to one story instead of making up one every time someone calls with the same issue.

by Micamonster89

Good bank but the app needs major updating, no push notifications, no travel set up, it’s extremely basic , you don’t even have access to your routing number or account number whenever I need it I gotta go look for my checks that I don’t use .. leaves you wanting so much more tbh
Update, I’m constantly confused because even though I don’t do much purchases my transactions get all messed up like one day I’ll get a deposit then I’ll see it added then a few hours later by total goes down or it stays up but then the deposit disappears. Or it’s there but for some reason it doesn’t show on my total. It makes me concern that I’m loosing money and I can’t even tell!!!!! I use this card mostly for savings so I don’t really touch it but I swear it concerns me