Contact Card Support

Not really sure when siting in after trying to set up shows message to go to full site?? Very confusing I'm trying to set up for payment and doesn't go any further than that.? And when calling to ask what to do rep say she's not computer savvy, definitely not a comforting feeling when this was the only other option and then to be told a supervisor would get back to me in 48hrs prior to me calling. I marked one star due to the initial set up of the app. I've reviewed others and looks as if the site has crashed as well on the 17th of last month. Glad I'm ahead a month in setting this up and hope it gets resolved asap.. because the only other way to submit payment is by phone and of course there is a hefty charge for that. Not a very good way to start a business relations.

Can you set up automatic payments on your mobile app to make sure you don’t miss appointment? No. When your car gets declined while making a business purchase do you get a notification or an alert? No do I have to reset my password if I don’t login after a while? Yes because it will lock you out of the system and then you have to spend 10 minutes on the phone getting somebody to unlock it…..What you cannot do from your phone you have to do it on a computer. Can’t wait to carrier on my computer all day long so I can access my bank account. Horribly designed app and the customer service tied to it makes it worse.

Worst online banking I have, can’t get my user information to store in my phone. When trying to have my iPhone the world’s most popular phone to generate a very good password receive error messages that doesn’t meet criteria then when enter a simpler one it takes it yet still has no way to store in my vault nor does it have any way to use biometrics. This is one reason I don’t use this card much. It would be my preferred app and account since I got this account I have purchased three vehicles. Rewards are not very good either but that is not the fault of app however not being able to redeem without leaving the app is.