Contact Backblaze Support

by Windrider55

I'm writing this on behalf of a client of mine.

I had recommended Backblaze based on internet recommendations but I hadn't tried it myself.

Ugh. The backup mysteriously failed on her Mac for 32 days. It was non-obvious that it had. When I was checking it out, I wasn't sure that it had but I wasn't absolutely sure about that.

Then I contacted customer support for help. My first attempt at trying to get it to work again failed. It was a bit unclear because it had a disk scanning progress bar that was stuck at 100% for several hours but I also got an alert that the backup had failed. This was confusing…

I then contacted customer support and did an uninstall and reinstall which also failed with unclear error messages.

After that, I gave up and asked for the subscription to be canceled.

In my mind, a great backup should be more like Apple’s Time Machine: you should be easily able to check when it was backed up and see what files were backed up. You should have clear error messages.

by Gdsebiq

I’ve had Backblaze for years, backing up my Mac plus and external drive with all my family photos and videos. Never needed to restore anything until a couple of days ago.
My external drive failed and I choose to restore the entire drive.
First, restore from the Mac app is really slow.
I left my computer on with the restore in progress and after 2 days I want to check. At about 75% restore, the app stated to skip files and download speed went down to 0%. Log files shows authentication problem.
I restart my Mac and retry, the app asks my password again and I continue the download.
The skipped files remain skipped.
According to Backblaze, this is a known issues with large restore.
They suggest to retry by skipping existing files. I retry and again, so slow anyway, and after 2 days authentication problem again, password to reenter.
I’m now restoring manually a folder a time.
What’s the point to pay for a service that it’s not reliable the moment it’s needed?

by LouWestin

I was a long time customer until I discovered that an external hard drive that was backed up was deleted before the 30 day time limit.

I contacted support about the issue, they weren’t too sure, so they had re-upload the drive’s content. I started to do that, but I didn’t upload the entire drive just in case it happened again.

About three weeks later, the drive’s contents were deleted again. Even though I paid for the one year extension.

I contacted support again and basically was told that there was nothing they could do and the ticket was closed. I complained about the service, but never got a response from anyone at the company.

Shortly after that, I cancelled the service.