MAF Carrefour Online Shopping Reviews

I was asked to write a review. What’s there to write? Almost nothing here in MAFCarrefourOnlineShopping really works. Click on a category or a shelf — it will render itself empty with an illiterate “Ooops, something went wrong!”. It takes a Christmas miracle to complete an order. ~75% of what’s in the actual supermarket isn’t depicted in MAFCarrefourOnlineShopping at all; the fact that however will not save you from almost immediately getting never-ending PHONE-CALLS: first from the supermarket shelf attendant (?) who will callously report that about a third of what you just order isn’t actually available for purchase; no need trying to communicate clarifications to her on how to get to your place without getting lost, considering the likelihood of how such handicap might come in handy later, — as she and the delivery chevalier apparently won’t ever cross paths in this galaxy; please, just seat back, relax and await for more phone-calls from the mentioned delivery male-gazer asking first how to get from the street to the building entrance and from the elevator door to the apartment door, as well as how to operate a building door buzzer in case it is completely and decidedly unlocked, — since a simple address, garnished will all the directions (that probably isn’t proffered to the currier by MAFCarrefourOnlineShopping , why make the quest less tantalising!), just won’t suffice.

I did not expect such a bad app from such a large supermarket chain. But it doesn’t even work. First, I’ve been trying to place an order several times and all I get is that it was unsuccessful without telling me why. What’s the point of MAFCarrefourOnlineShopping if you can’t order groceries? Second, when I try to redeem my points, all of them are gone even though my order is not placed. And I have to wait for some time before I can try again. Then late in the evening I am getting multiple texts about my points being redeemed. Why would you bother people with notifications about that? And there is no way to opt out. Also when I find an item I want to buy and click add to bag, it may or may not end up there. It’s a guessing game. I’ve never seen anything like it. And other reviews are right, so many products you can actually find in stores are not even listed here.

I’ve used MAFCarrefourOnlineShopping a lot in recent months to order groceries since my partner had to have surgery and there are so many problems. I think if you’re in Jordan and don’t have a car or have mobility issues it’s a good option, but wouldn’t recommend if you have even the slightest chance to go in person..

Firstly, the timing is always incorrect. If we book a time slot from 10-12 it arrives after 2. If we book the 90 minute ‘now’ option is comes after 2.5-3 hours. (I understand that Amman traffic is unpredictable but adjust the timing accordingly).

Secondly, MAFCarrefourOnlineShopping itself has a lot of bugs with things not actually being in stock and key word search not being accurate.

Lastly, the mishandling of items. Even when we select “don’t allow substitutions” we often get products we didn’t order. Not only different brands but also products (like replacing pesto sauce with olive purée????). Our items diary products aren’t cold and any frozen items are half melted. And we even had a instance were the delivery person left the bags in the elevator and left without telling us?

You may not face service more worst than MAFCarrefourOnlineShopping, after many orders, first orders delivered with a lot of items not available without prior notice, 2nd delivery time more than all competitors, 3rd after sales service is zero after I buy a tv with default from the first 2 days I inform them without contacting me again then I tried second and third till I get bored off, 4th from 10 days ago I put an order and after 1 week they contact me that the 12 items I ordered all are out of stock, while the truth is not that because the most important item I have ordered was execlusive online and I try to buy 2 but it was only 1 in stock available, how it could be available 1 and I order then it disappears.
Not recommended till they change this staff.

I placed an order and everything was fine until I received a wrong + damaged item and guess what? The most unprofessional and unhelpful customer service! First I contacted them online and they told me to go to the nearest store so I can return the item, I had no problem and went to the store directly to the customer service. They literally ( SHOUTED ) and told me to raise a complaint in the Customer Protection Department against them and I’ll not have an exchange + they told me that they will contact me “Maybe” within a week despite their return policy is valid for 7 days. This is Literally The Worst Customer Service Ever. The Worst Behavior Ever.

So you entice us with ads everywhere, sms and messages to install MAFCarrefourOnlineShopping and enjoy special offers and discounts... but what’s the use of the apo if I can’t even place an order??? It’s not a fun time pass to waste hours of my day loading a cart, then when trying to check out days error cannot place your order now try again later. Called your customer service 3 times didn’t even bother to use my email ID to log into account and see what’s the problem, all they kept saying is please uninstall and reinstall app because it’s working fine with all clients. Well guess what, it is NOT WORKING with me nor with others, I let my sistet try order from her account same problem. Actually this can be considered anti-marketing for you, made me totally hate all Carrefour whethet online or real locations shopping, I don’t think I’d use it again will shop other places more expensive but more convenient too

Every time they change MAFCarrefourOnlineShopping , it asks you to update your address by selecting a Location they want you to select from. When the delivery person calls, they can’t find the location & need to be sent a location. What’s the point of entering locations we need to select from & still be asked to send a location to the delivery person.
They also hardly show any of items bought before to make easier to REBUY items we buy, so we mist re-enter them in the search function. When they show items bought before, they don’t show all the items, not sure if it’s because they don’t have it in stock or what exactly is issue? Why not make it easier for regular, loyal customers to re-buy without hassle of typing items again???
Their search function isn’t accurate, as example you can type Scotch Brite Scrub Sponges & it not match, but, type Scrub sponges & the only item matches is Scotch Brite, wth 🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️!!! I can go on but enough said!!!

Unfortunately MAFCarrefourOnlineShopping is not reliable and too much complicated with many options one of which should not trigger automatically but ket us choose it when we want to put it on: the replace items with others when not available. I think this option should not be ON by default. Already had a chat w CS about it but no feeback. Preferably pay cash so you won’t worry about refund delays and complications. Very annoying things happen. This is a main problem in MAFCarrefourOnlineShopping . Example: i have chosen 4 water brand and they replaced it with one i don’t drink. Really? Now i have to return them and find other supplier. Not the best app trust me

Since January 2020, we have done all of our shopping online. I’m very familiar with almost all of the store apps in this region. The Carrefour app and the Lulu app simply do not hold to the higher standards of other apps. The search bar is finicky and unless you specifically name a product as it’s been entered, it often will not show up. It’s sluggish and frustrating to order a full bill of groceries from this place. I am just about at the point where I would not use them anymore, but they have a few things that I can only get there. It’s just frustrating to me to give any money at all to a corporate structure that doesn’t, for whatever reason, manage its online app ordering well. It’s not like they’re a tiny business who can’t afford to create an efficient service app. I expect better.

The Carrefour Application is not user friendly, most of the items are missing such as such as: watermelon, limited no. Of water 200ml/ limited options/I decided to take what’s available, washing machine soap powder, rice/ limited options, eggs/ limited options, brown potato/ not available, prawns/ limited options, ground beef/ one option (frozen), Salalah ground Beef/ not available. Fish limited/ limited options (frozen), Ginger/ not available, eggplant/ not available, cabbage/ system won’t allow me to pick it due to system error, beetroot/ not available, pears/ not available, carrots/ No weight option.

Hence, I call your call centre to report the issue, spoke to Angelica & she stated that not everything is available online, & you can go to the Hypermarket to get the items, I believe that was rude. So I asked for the Manager she stated that he will inform provide you the same answer.

Regards,
Nofal

It's time for the Carrefour admin (Lebanon market) to take notice. The devaluation is causing USD prices to skyrocket in MAFCarrefourOnlineShopping ! The currency selector feature in MAFCarrefourOnlineShopping is causing major headaches for users, with USD prices displaying outrageously high numbers and astronomical numbers. This needs to be fixed ASAP, or the currency selector option should be removed altogether.

MAFCarrefourOnlineShopping is broken for months now. They advertise 50% off. No items are 59% off. The Deals tab includes items at full price. Worst of all, Carrefour doesn’t deliver all the items ordered! But they charge for all the items. Customer service is a joke. The call and say they will resolve, and never do. I am still waiting for issues to be resolved from 10 months ago. Even worse, they send emails saying they resolved your issue, but did nothing.

It seems like they are increasing profits by shorting orders and never resolving, delivering, or providing a credit.

Check your delivery versus your order!

Everything about Carefour online is very smooth EXCEPT when you charge for an item and it’s not delivered. This is the main complaint that I once had and see online all the time. You need to have a professional online team that links operations with customer service and that empowers the online team to support not respond with “this is all I can tell you”! They end up frustrating the customers and for someone from the online team to call back is a nightmare. U are doing a great job except for this. I am a loyal carefour customer and really think you must improve this now that everyone is providing the same service or else you will lose.

No items are shown, every time u click on a page to get list of items to choose from, it says: oooops! The requested category is not available at this moment.
It does that to all categories, so it’s impossible to choose any item because nothing is shown, it’s been like this for days now, and it says also: “we are experiencing some technical difficulties, shop online while we fix them”. So how can we shop online when nothing is available? no items at all, nothing to choose. The app has been updated and still same problem, please can u fix this problem.

The application has not been working well in the past 5 weeks .. I made two claims buy seems that no one really cares .... most of the items that we buy are not found online basic items, local tomatoes, locally cucumbers , Bayara fresh nuts, even Coca-Cola Zero .... u find only items as if u are shopping from a tiny store although I should be linked to Ibn battouta coz we love in palm jumeirah ... I want to tell u that carrefour is loosing millions or thousands everyday coz we don’t find the products so we started to switch to other stores and websites to get our groceries

My now delivery is never delivered and always canceled with no reason. I choose a time a slot for my standard order, it is delivered One day earlier, when I am not in the house to receive it, lastly I made and order for a specific item ( Carrefour’s balady bread) the order comes without it, the delivery man said the bread was not ready yet!!!! Disaster experience
This review is only for the delivery service and has nothing to do with MAFCarrefourOnlineShopping . MAFCarrefourOnlineShopping is quite good.

I use MAFCarrefourOnlineShopping to buy items from Carrefour.
Unfortunately, after recent update MAFCarrefourOnlineShopping is not working. When I open MAFCarrefourOnlineShopping , it ask to update address. I enter all fields and set the pin in map but when I click to save and proceed to next it shows an error message.
I even deleted MAFCarrefourOnlineShopping and installed it again but still same problem pop up.

Please check and fix it.

Sometimes “ like today “ the App was too slow and it appeared too many errors especially at the end process unfortunately! And what about adding more items, stuffs and alternatives exactly like the available ones at stores ! for example I can’t find kdd milk at MAFCarrefourOnlineShopping while I’m always buying it from Carrefour stores... etc.
By the way , thank you for your noticeable efforts ! nevertheless all of the errors , l love Carrefoure :)

I have an account and I have ordered several times, now WHY does it ask me for my address while my address is stored under my account!?
This is not the problem, the problem is now its asking me to enter my address (again) and when I click on the submit button, I get a very f*ing generic error message that says “Error while adding the address”!! what is the error? God’s nows!!
Shame on such a place to hire cheep developers

As mentioned on carrefour website and online advertising. MAFCarrefourOnlineShopping still has very long way to go. The user friendly app feeling is not there and MAFCarrefourOnlineShopping is crashing always when you want to search for something and it’s always not available. If you order some items with Now” option why won’t you deliver other stuff with it and you have to wait for your time slot ? Come on Majid al futtaim you can have more staff for delivery. You know online shopping is the future as all the counters in carrefour are always full and the staff is never friendly.