Contact MTB Project Support

by Jonah Dinger

I was super stoked when I first heard about this mapping app for mountain bike trails, so I made an account and began submitting all my favorite trails in my local riding area. For some reason, when you go to submit a trail, MTB Project wants you to add a bunch of information about the trail, including a super detailed description. This is kinda ridiculous if your are submitting a trail that you don’t the full details, like if dogs are allowed or not. Also, when I went to submit some of my trails, MTB Project rejected them because they “weren’t legal”, or “not visible on an official map”, or “is on private property”. This is SOOO maddening after filling in a bunch of info (as well as plotting GPS points on a map) and have someone dump your work in the trash! I believe there should be more freedom in choosing your trails to ride instead of heavily depending on “official maps”. If you want a trail map site that lets you plot trails anywhere, regardless of what type of land it’s on, I HIGHLY recommend switching Trailforks!

by Airnon

Been using the app for years and it’s gone from a great tool to a not-so-useful and unreliable frustrating tool. The old UI was much more intuitive, simple, clean, and more than anything reliable. At this point with every update it’s a new set of issues. Either direction links don’t work, map manipulation doesn’t work, buttons to toggle screens don’t work, trail selection doesn’t work, search doesn’t work, etc. I understand the desire to feature bloat the app with all sorts of nifty things and having to rebuild the app in a way to allow that to happen is no easy feat...but it’s really feeling like there was a lack of QA testing or something. I mean some of the most common basic workflows such as “open app, search for trail, click on trail” do not work reliably. As the months have passed with this new version it’s becoming more and more of a thing where I end up force quitting and restarting over and over and trying to figure out how to get into the screen I want to see by some back door way and it’s super frustrating. Appreciate the work put in and for years of a super useful app/tool but it seems most of my fellow riders, even ones who never used the old version, feel this app is struggling. In an effort to add features 1% of users will even use at all the majority of the user base is frustrated and scratching their heads. The feedback is pretty clear. Hopefully the bugs can get hammered out so this thing can be enjoyed like it was previously.

by Monopod513

Great information, great concept. I just wish the app was more functional/intuitive...needs some UX/UI help. Finding trails is pretty easy, the detail and information on them is clear and well structured. But within the map interface, knowing when you’re looking at a trail vs a trail system is confusing. Same with which views allow you to see the “trail list” button, which is key for seeing all trails within a particular map view. Sometimes that appears and sometimes it doesn’t. (I wish I could tell you when it does and doesn’t). Overall I like the app. I just find myself wondering FAR too often, “how do I find X” or “what view am I in? How do I get back to what I was looking at before?” With some UI love it would be 5 stars for sure.