Contact Mountain Project

Contact Mountain Project Support

Published by on 2024-01-07

About: Beyond the Guidebook: The Definitive Rock Climbing Resource. • Find outdoor
climbing areas near you, and navigate to them, using the map.



How to Contact Mountain Project Customer Service/Support

Mountain Project Contact Information

Listed below are our top recommendations on how to get in contact with Mountain Project. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Mountain Project. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Recreational Equipment, Inc



100% Contact Match

Developer: Adventure Projects

E-Mail: [email protected]

Website: Visit Mountain Project Website

74.07% Contact Match

Developer: Adventure Projects

E-Mail: [email protected]

Website: Visit Adventure Projects Website



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Reported Issues: 3 Comments

4.7 out of 5

By Jajew


So disappointing.

I've been using the old version of this app for years and loved it. I got a new phone and downloaded the new version and could not be more disappointed. It's obvious a lot of money has been injected into the app, but overall the usability has taken a nose dive. It simply has not taken in climbers into consideration on use patterns. It runs slower, navigation is awkward and weirdly goes all the way back to the state instead of area. I miss the simple and quick hierarchy without the glitchy interfaces to navigate to a wall. You can't download a single area and are forced to get a whole state which is ridiculous when visiting a single locale in, say, California. Automatic updates of downloaded areas when you open the app is unnecessary (that first ascent and comments in the last 3 weeks won't change my climbing plans) eats data and slows the downloading of areas I actually want to see. I literally can't help but curse every time I try and use this app. All the data has been there and was easily accessible and has just been ruined by trying to look good and bloated down with unnecessary features.



By OliFinn


Used to Work

Was able to download a few states and bookmark a few routes/problems about a month ago, and now the Search Area & Routes feature yields *no* results—no matter how obvious my search. The Near Me feature simply hovers over the western US whilst properly pinning my location. Once I zoom in, a few bundled results show up. As I zoom closer to those results they disappear completely. Location service is on, profile logged in, areas downloaded and up to date, etc. Funny thing is, the website/mobile webpage works just fine. Deleting the app and using the mobile site from now on.



By D Masta


Needs some fixes

Most comprehensive climbing app I’m aware of. Pretty much every climber uses it and saves carrying up a guidebook. Needs some fixes tho, comments always dory oldest first, and offers no way to change it. Went to a local crag and ended up taking a nasty trail that has been marked as “closed” in new comments, but 12 year old comments were what showed up first and took me the wrong way. Photos are also difficult to view, and I still can’t figure out the proper motion to open their descriptions (helpful for topo labeling). Just make it so you tap and they expand. Would love if they could help make identifying routes in areas easier, so everyone isn’t playing the “what are you on? Okay what’s next it? Is that on MP?” game trying to figure out what they’re climbing. Maybe add a feature where users can submit a specific photo for the belay spot?




Have a Problem with Mountain Project? Report Issue

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Why should I report an Issue with Mountain Project?

  1. Pulling issues faced by users like you is a good way to draw attention of Mountain Project to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Mountain Project customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Mountain Project.


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