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Are you having issues? Select the issue you are having below and provide feedback to Reuters News.
By Brenda 3 months ago
Can’t get audio and video on my Reuters app. Just happened today as far as I know. I have restarted my iPad Air. First it was just audio then after restart I got video no audio. ? ? Please fix this?
By Elivia sagov 6 months ago
iPhone app black screen
By Charles 6 months ago
Just won't load the news. I have uninstalled the app and reinstalled but same problem.
By Mike 7 months ago
My Reuters app has slowed down it's speech to slow motion how do I fix it
By Jay 1 year ago
I have successfully registered --twice. Now, for the third time in as many months, I'm being asked to do so again having reached my article limit.
By Jonathan Burbank 1 year ago
Unable to use on iPhone. Keeps saying no internet connection but internet is fine. This has been going on since I installed app months ago. Only connected a couple times.
By M Murry 1 year ago
Spinning logo with "something went wrong". Force stop/clear cache, would not clear. After a minute I could clear it and it works now
By Tora Bourgeois 1 year ago
When I open my Reuters app, the screen is black. I know I could delete it and re-install, but when I tried that with another app, I was unable to get that app back on my phone screen. Any ideas about what I should do?
By Richard B Cory 1 year ago
When I start the videos it plays the start up sequence but never lists the "top Stories." It then jumps to the last story on the list and plays 15-20 seconds and stops. I have the app installed on my phone and on a tablet and I get the same results on both. I've tried uninstalling and reinstalling the app, clearing the cache, clearing user data, but nothing has fixed the problem. This has been going on for several days now.
By David MacDonald 1 year ago
Reuters app on Amazon Firestick 4K not working. Intro starts then after 5 seconds say "something went wrong " with a button "retry" which is an endless loop. Please advise a fix if one exists.
By Debra 1 year ago
I hope you can help this app is misbehaving.
By John Salomone 1 year ago
Two days in a row the sequences come up but the screen just spins indefinitely as though it is trying to launch
By Geoff Bayldon 1 year ago
App will not open. Uninstall/reinstall/reboot makes no difference.
- Feed sporadically refreshes and either the article disappears or the feed jumps back to the top
- App crashes upon startup
- Daily video briefing only plays audio without video despite having a strong WiFi connection
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Complete guide to troubleshoot Reuters News app on iOS and Android devices. Solve all Reuters News app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Thomson Reuters, developers of Reuters News.
100% Contact Match
Developer: Thomson Reuters
E-Mail: [email protected]
Website: Visit Reuters News Website
100% Contact Match
Developer: Thomson Reuters
E-Mail: [email protected]
Website: Visit Thomson Reuters Website
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