Reuters News app not working? crashes or has problems?

Reuters News Status

Published by on 2023-12-13

Unmatched source of global news. Catch up on what’s happening in the world
24/7 with Reuters News.


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problems reported in the last 24 hours

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Most reported problems

Something else
650.0%

Not working
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Reported Issues: 13 Comments

By Brenda   3 months ago


Can’t get audio and video on my Reuters app. Just happened today as far as I know. I have restarted my iPad Air. First it was just audio then after restart I got video no audio. ? ? Please fix this?

By Elivia sagov   6 months ago


iPhone app black screen

By Charles   6 months ago


Just won't load the news. I have uninstalled the app and reinstalled but same problem.

By Mike   7 months ago


My Reuters app has slowed down it's speech to slow motion how do I fix it

By Jay   1 year ago


I have successfully registered --twice. Now, for the third time in as many months, I'm being asked to do so again having reached my article limit.

By Jonathan Burbank   1 year ago


Unable to use on iPhone. Keeps saying no internet connection but internet is fine. This has been going on since I installed app months ago. Only connected a couple times.

By M Murry   1 year ago


Spinning logo with "something went wrong". Force stop/clear cache, would not clear. After a minute I could clear it and it works now

By Tora Bourgeois   1 year ago


When I open my Reuters app, the screen is black. I know I could delete it and re-install, but when I tried that with another app, I was unable to get that app back on my phone screen. Any ideas about what I should do?

By Richard B Cory   1 year ago


When I start the videos it plays the start up sequence but never lists the "top Stories." It then jumps to the last story on the list and plays 15-20 seconds and stops. I have the app installed on my phone and on a tablet and I get the same results on both. I've tried uninstalling and reinstalling the app, clearing the cache, clearing user data, but nothing has fixed the problem. This has been going on for several days now.

By David MacDonald   1 year ago


Reuters app on Amazon Firestick 4K not working. Intro starts then after 5 seconds say "something went wrong " with a button "retry" which is an endless loop. Please advise a fix if one exists.

By Debra   1 year ago


I hope you can help this app is misbehaving.

By John Salomone   1 year ago


Two days in a row the sequences come up but the screen just spins indefinitely as though it is trying to launch

By Geoff Bayldon   1 year ago


App will not open. Uninstall/reinstall/reboot makes no difference.


Common dislikes about Reuters News app

- Feed sporadically refreshes and either the article disappears or the feed jumps back to the top

- App crashes upon startup

- Daily video briefing only plays audio without video despite having a strong WiFi connection



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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Thomson Reuters, developers of Reuters News.


100% Contact Match

Developer: Thomson Reuters

E-Mail: [email protected]

Website: Visit Reuters News Website

100% Contact Match

Developer: Thomson Reuters

E-Mail: [email protected]

Website: Visit Thomson Reuters Website



About this app

Unmatched source of global news.  Catch up on what’s happening in the world 24/7 with Reuters News. • The resources of the world’s largest and most trusted news organization at your fingertips — 2,500 reporters in 200 locations. • Alerts for breaking news and the stories you care about the most. • Catch up quickly and on the go with new Editorial Highlights. • Your personal Market Watchlist, plus stocks, bonds, currencies and commodities analysis. • Constantly updated with new features: Save stories to read later, Night Mode, Editorial Highlights, Offline Access, and more. 



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