Contact Reuters News Support

This was my main news app for about a year then after it crashed (on 2 of my devices) it now crashes upon startup. This persists even though I have removed both the app and its data many times and reinstall it - it never get beyond flashing the Zuckerberg pic and failing back to IOS at the beginning of setting up your feed. The developer needs to ensure the app store side is cleared when reinstalling, BECAUSE THE ICLOUD WITH ARROW STILL SHOWS EVEN THOUGH I HAVE DELETED BOTH THE APP AND ALL OF ITS DATA IN SETTINGS. Now I can never use this app again. The Apple Forums when asked about how to clear the it from this device and app store said to contact the developer, but Reuters is not listening. This is on IOS 14. Reuters needs to get their act together and fix this problem.

Overall this is a solid app but I just want to bring attention to the absurd situation with the daily video briefing. It used to be that you could watch the videos no problem. But one day Reuters seeks to have determined that they would rather not show videos that may have brief and occasional buffering. So now, while I watch the daily news briefing in the exact same spot I have been for awhile, every morning I’m prompted that I can only listen to the audio without video until my connection improves. The thing is, this is occurring in the same spot (on my couch) I use my computer and iPhone in for other stuff and I consistently have a strong WiFi connection. It is so annoying not being able to see the videos. It’s like I’m listening to the radio but I’m not driving so I have nothing to look at. Bottom line: don’t be so anal. I would MUCH rather have a few instances of mild buffering than have to stare at a screen that’s essentially blank. Frankly, Reuters is a superb news organization and I’m generally very satisfied with the app. I’d say it’s 4-4.5 stars in reality but I want to get this issue some attention and they aren’t going to pay as much attention to a 4 star review.

I am one of those ignored moderates in the middle wishing for political sanity. I started using this app because I am desperate for an unbiased news source. While I don’t believe that exists anywhere, the stories captured in this app were at least not as blatantly biased. Well, that is until recently. Today was the last straw. Every article I read was biased to the extreme left whether there was a political slant to the story or not. For the most part, I have given up on all news because it isn’t news. It is someone telling me how I should think. You can’t even avoid it by not reading any political stories because it is pervasive in all stories. Can we please just get the facts and leave the news corporation and editor’s opinions out? Tell stories that reflect life from all angles and stop beating us over the head with how you want us to think? Unfortunately this is another ‘news’ app I will have to delete.