Hushed: US Second Phone Number Reviews

by MandiKay

They will delete your account even after paying for lifetime number. Out of the blue they have deleted my account with them stating I violated something in section 10 of the agreement. I have hardly used the number, had it as a back up so I didn’t have to give my personal phone number out. I keep asking why this happened and it’s the same copy and paste answer. Hushed should be removed from Hushed Store and Groupon offers as well.

Rhianna (this app Support)
Feb 11, 15:35 EST

Hello,

After further investigation, this account has been found to be in violation of the this app Terms of Service that was agreed to upon sign up of the service. We reserve the right to change, suspend, remove, or disable access to our services at any time without notice as per Section 10 of the policy linked above.

The account mentioned has been suspended indefinitely to prevent further risks towards burdening our network, service, and its users. Transactions completed on this account are not subject to refunds at this time.

If you feel that there has been a mistake made towards this decision, we ask that you provide further evidence demonstrating that there has not been a misuse of the service.

We apologize for any inconveniences this may have caused.

Thank you,

by Britty ♥

I used this for two plus years, it was really great for separating work (I run my own strictly-platonic cuddle business), giving number to tinder dates when I was still unsure about them, and also for when I meet new people and I don’t want them to have my long time cell#. I also use it when I travelled, it helped having a local number for Uber when I was abroad. Recently, my account was blocked and customer service has not responded with a reason why. I really did enjoy Hushed, it made me feel safer in my dating life as well as made traveling really convenient as well.

Before being blocked, I recently began to receive calls from Spanish speaking telemarketers although I never used this number when signing up for sites. I’m giving 3 stars because it really is a great service, but removing 2 because the inconvenience of losing important numbers there. It’s my fault for not saving the numbers, I just really didn’t see my account being blocked coming. I wish there was a way to retrieve my call/text logs at the very least.

Edit: THEY SAY TO SPEAK WITH SUPPORT SND THEN SUPPORT DOESNT RESPOND TO THE EMAIL. BACK TO ONE STAR.

by Disappointed User 146579

I had to send a text to a group of contacts but since this app doesn’t have a group text feature I was forced send the same message individually. They said it’s burdening their network and spam so they locked me out. I also suspect they read and record all your text messages and that’s how they categorized it as spam so don’t send any private info through their network. Also don’t pay for one year subscription because they will lock you out arbitrarily without even telling you why and they will not refund you. They will just attribute it to their terms and conditions which basically allows them to do anything they want. I tried Hushed and definitely will not recommend to anyone that wants privacy, consistency, and actually getting what you pay for.

by Phone Stopped

this app was good. I spent probably 500 bucks a year on 7 different phone numbers. Every one of them failed. Quit working for 2.5 weeks. You submit ticket and you don’t get support. You get a chat bot canned answer. They do not have phone support. No email support. No support at all

If their head wasn’t up their rear they would have started taking phone support while they went through an outage. But they could care less. It’s a really bummer. I cancelled 7 phone lines with them tonight after waiting 2.5 weeks with zero service and zero support. And on top of all that they kept charging me! Crazy. Epic flop.

Well it’s been 1.5 months now and the numbers still don’t work. Call routing doesn’t work which is supposed to be their work around. I have had a call work a couple times but the quality is so bad you can’t use it. Emailed customer support like 15 times. They just don’t care.

by Randym91

I’ve been a paid customer for a couple of years now. I have several side hustles and I like to keep them separated and organized by making a different phone number for each different hustle. I needed something that can send and receive picture messages as well. Bushes in theory does that, it just doesn’t do it well. Often I send a message just to find out later it never went through. And yes, this happens A LOT! Sometimes a customer will send me several photos but only 1 will come through. Or other times they’ll send me one but it’ll load for hours until I can actually view the photo. I’ve stuck with it for so long because their customer service department does seem to try hard to get things fixed and I was hoping they would get the kinks worked out eventually but my patience has run out. Love the idea, the execution is very lacking though.

by Honey_bun3

So when I signed up they were offering a free trial period for new users. I’m new so I’m like great. The service was actually good. No complaints at all in that area (which is why I gave 2 stars)however once I checked my bank statement I was not only charged when I was suppose to have a free trial period but the plan I picked was there unlimited plan for $4.99 they charged me way more then that. When I messaged customer support they told me I didn’t pick the free trial which I know I did but whatever when I asked about the over charge they disregarded that by saying if their is a problem with your service then we can help you out if not you can unsubscribe from our services. So I unsubscribe from their services and I filed a fraud affidavit at my bank. The customer service department is horrible you don’t deal with the same person you filed a ticket with. I got multiple reps who really didn’t care that this company just ripped me off. It’s other apps out there that will not rip you off but offer the same services and you speak to a live person.

by Akducjdusb

I have used Hushed for about two years and used to really love it - it is the perfect way to organize communication with my students’ parents in a way that’s from my phone but also a helps me keep that communication a little more private and organized. The texts and contacts work well, and you can even attach pictures. Sometimes calls seem to go straight to voicemail, but outgoing calls are easy to place.

I unfortunately had a really bad experience where, for a month, I was logged out of my app (even though it was during a year I’d paid for already). 3 emails to customer service were ignored for weeks, and during that time I missed calls and texts for work. When I tried to submit a help request through Hushed Store, it said that my account had been blocked. After one more email, a really helpful tech person finally responded and was able to help me log back in. All my contacts were still there, luckily! The tech person was able to extend my number to make up for the inconvenience and check on the security based on where Hushed was used - that was an awesome response!

I’m really grateful that I eventually received help and can use Hushed again! In general, it has worked well for the past two years. I hope this past month (and the long delay in getting help) were just an exception - I hope to keep using Hushed in the future!

by Hippiemii

The idea behind Hushed is great. It reminds me of my google voice number. Just a few differences. This one I have to pay for (but it is affordable) whereas google voice is free. All my messages and calls go through on google voice as far as I know and I’ve been using it for about 6 years. For some reason I have had several calls drop and text messages that never get delivered on this this app app. This is disappointing as I am using it for my personal business and have no idea how many prospective clients are attempting to call or text me and not getting through. I don’t want to lose clientele because I never heard from them and they think I just never got back with them. I plan to give Hushed another month and see if all my messages and calls are going through both ways. If so then I will keep it and I love Hushed but if I keep having undelivered messages and dropped calls then I will just add a second phone line to my plan and cancel Hushed . Not worth the money if I am losing clients due to the ineffectiveness of Hushed or if I’m making a user error.

by DriedSquid007

I have use Hushed now for just over one year. After reporting one support problem it took over a week to get the support issue elevated to get a relevant response. But in the middle of that another problem arose. Instead of answering that problem they merged the two support reports into one which was only the second problem and waited three days to give me a response to that one which was just another question indicating they did not read my support question. After one week I am trying to get them to separate that to support questions and give me an answer on each one. If you get this application just assume it’s going to take a week or two to get any relevant responses to your questions.

by Champ-izzy

Got Hushed not long ago with unlimited talk/text has to be about a week or 2 now. Tried changing/updating a contact picture to something new..but for some reason wont let me. Every time I change it, after clicking save the spring load appears making it seem it’s working but reverts back to the old pic. Also had a call drop in the middle of a conversation. Was no biggie was able to explain to the person on the other phone through text. But just a heads up. Also I’ve thought about deleting & reinstalling Hushed but don’t want to lose the phone number I have or contacts, that would just be more frustrating. Other than that good job! Seems to work just as I was hoping.

by Hihihilaryyy

I love this app best app ever if you need a second phone number without needing to buy another phone.
But it would be nice if they could add FaceTime or video call so it’s easier for us to have a conference call with business associate abroad, and it would be nice if we could view videos sent to us too whenever someone sends a video it never opens so it would be nice to view videos too. It would be nice if we could still receive messages despite our credits finishing. I’ve had an issue where I didn’t top up on my credits and I didn’t receive any texts despite being told by many that they tried to contact me. These improvement would be highly appreciated.

by Maxfun Lol

I’m very pleased to use this useful app. Though it could not be used for what’s app or Viber, it operates well in regular SMS/calls. And the best part is their prompt and very helpful customer service. They fix any issues you raise promptly and graciously! Thankful for Hushed! Keep up the good work!

Updated: Less 1 star because even you got three more days left, the “extend your number” is already blocking the view of your SMS remaining balance. So you got no idea how many SMS left in your account. I hope they put that notification blocking my view only a day before expiration.

In addition, sometimes you get unwanted, random calls to your entirely new number which you have only used for someone who never calls. And those random calls are being deducted from your balance too.

by John63Galt

This has been one of my best purchases. The number works so well that I use it as my preferred business line. Integration with iPhone is seamless; I’m able to take/make calls and texts through my phone and Bluetooth devices without a lot of extra button pushing overhead.

Only 2 things preventing 5 stars...
1. Very infrequently, I’m logged out of my account and miss calls and texts. Not sure why this happens. Suspect it is due to updates but hasn’t happened during the last 2 updates.
2. Some apps, accounts, etc do not accept this as a ‘legitimate’ phone number. When I first got Hushed I didn’t have this problem. Maybe I just got lucky and chose a number that was previously tied to a land line or ‘real’ cell. In any case, it is stupid for people to delegitimize this app numbers —- Hello people...it’s 2019 already! This make so much more sense than carrying multiple cellphones!!

by Mcw0933

Hushed is awesome, very worth the subscription. I am newly back on the dating scene and wanting to keep a little bit of distance meeting new people. I used the free trial and got hooked more or less immediately - text notifications are fast, inbound and outbound call quality are great.

My only minor complaint is that messages received after you hit the cap of 20 (sent AND received) in the trial are lost, for good. Was hoping they’d be held and then released once I subscribed. It would be super awesome to have a grace period to subscribe within before they’re deleted for good. Since subscribing though everything comes through great! Really love it!

by FLmuscle8

Anytime submitting an issue to Hush customer service the turnaround time has been Within 15 to 30 minutes tops and their response also includes a Solution to the current issue that was reported.

The only thing I would ask to be changed is
text message alerts with self-destruct timers.
1- timer cannot be based on the sender
a) it but must be based on the receiver opening the message then the timer should initiate.
b). The current process initiates based on when sender sets the timeframe
1) the sender must then call the end-user and let them know there’s a self-destruct time frame read it before it’s gone.
2) otherwise the receiver would have no knowledge of the actual message being sent because it probably has disappeared if not read it within the time frame configured by sender.
Ie: sender sets the time for 1 minute to self-destruct and the receiver, received the notice 2 minutes later thus there will not be a message any longer within the receivers inbox but a badge indicator will still be shown. (what badge indicator goes to message is completely unknown)

by SleepingHusky

Have been using this app for a few months now, primarily for privacy purposes. I use my this app number when asked by someone or organizations that I’m not sure I want to have my real number knowing that if I start to receive too many unwanted calls or texts I can just delete my number and start over with a new number.
I recently contacted this app’s email support with a fairly complicated question about using this app when traveling overseas and using a VPN. I was quite pleased with the quality and speed of the response particularly in light of it being a holiday weekend. That said, when one has an urgent problem even the best email support can be frustratingly slow. A chat support option would be helpful.

by Queen Of Everything 2018!!!

I have been using this app for a few years now I love it .... gets rid of telemarketers and annoying calls you just block that number and That’s it their gone! You also have the option to go back and unblock if you change your mind! Having a voicemail too makes it that much greater for missed calls I really enjoy not having to give my personal number to businesses but using this app instead if I don’t want the calls I just close Hushed when I’m ready for those calls I open and they never get my identifying or personal info thank you to the this app team !!!! 😍😍😍👍🏼

by Unitthe

I want to head and purchased a yearly subscription. It is cheaper than any other second phone line application out there. You can’t be $30 a year. The main feature I like about Hushed is the fact that it has call forwarding. And a call that goes to my normal phone number reroute to this phone number. I’ve also been giving people this phone number to call me on so I can keep my personal phone for my family and emergencies. You also have the ability to change your number if you need to. I’m very happy with my purchase. I’ve been researching a good call forwarding application all day and have decided on this one. I made a perfect choice, don’t hesitate just go ahead and buy this and try it. Thanks to the team who made this application, it is extremely useful and well-made. Thank you.

by Nj21692

I’ve downloaded probably every single phone app on Hushed Store, and this app blows them all away not only in terms of pricing, but service as well. I had a service issue resolved within less than 5 minutes submitted via the in-app ticket submission service. No need for a call, no waiting forever, just done. I submitted the request at 9:00 PM ET too. Really just awesome service and Hushed itself works perfectly too. The package for 3 unlimited phone lines is a superb value. Nothing comes close to it— believe me I looked everywhere else first and because of that know definitively that this app is the best.

by Jeb_Blue

this app is 5 stars with me and has been 5 stars for the year or more ice used it. A month ago I noticed when using my iPad I coukd not bring up my photo gallery to send a picture. I made a support request and it took a month to fix this. That's excellent, not a bad thing. Reproducing the issue was tough. The issue has to be upgraded to the developer level. Never did support this app insinuate the issue was my fault or I was imagining it. Rhianna and Chris made sure to ask questions and keep me informed. Two days ago the solution came in the form of a an update, I tested it and Voilaâ! Works perfectly. this app devoted a lot of time and resources to solve this. Then there was another short delay waiting for Apple to greenlight the uodate, Such tenacity truly impresses me. I am moving this app from Excellent to Perfect.

by SteelBones

This is more of a question then a review. I tried to contact someone through the live chat and th “robot” basically doesn’t have any answers for me that helps.
I purchased the unlimited plan while having a active number with Hushed , but it still is saying I have a low account balance and that I have to add more credits so I won’t get a lapse in service. Why is this.....I paid for the unlimited plan. Do I have to start from scratch and get a new number to purchase the unlimited plan, and if so do I have to now cancel the purchase I made for existing number.
Please respond and inform me on the best coarse of action
Thank you