Contact Photo Sketch Support

I liked what this app did. I paid for it. The app stopped working. I’ve turned the phone on and off. Tried multiple times to get it to work. So far no luck. Now I’m seeing in reviews from as long as two years ago that other people experience the same problem I’ve been seeing - that the top row f buttons, including the button for importing photos, is frozen and won’t work. And this is the punishment a person gets for paying for the non-ad version? How is it possible that this has been a problem for years and nothing has been done about it?!?!

I bought this a long time ago and have been enjoying this but after the most recent upgrade or iOS upgrade, I am not able to import and save photos from/to the phone. All the icons on the top of the screen (import/save/setting)stopped responding and not working any more. If I go back to the version with all the annoying ads, all functions start working again. I don’t know whose fault it is (apple or developer) but it really stinks. Because I have been enjoying this app, I wanted to give a 5star rating but I can only give 1 star until this problem has been resolved.

I upgraded and when I tried to add a new photo to filter it wouldn’t allow me to. I had to delete and re-download the app to upload a new picture and when I restored my purchase to stop seeing an ad every time I wanted to save something, it did the same thing. I could no longer start on a new photo. It’d be ridiculous if you’re expected to pay $.99 for every use but even if that’s the case, there doesn’t appear to be any way to do that without deleting and downloading the app again.