Contact Donatos Pizza Support

by Vendayan

I haven't order Donatos in some time now. When it worked, it was great. Though every recent release has another bug that blocks me from making an order in the final steps.

Before, it was a problem where the text and background colors for the input fields were the same. Now it just tells me that no credit card information was entered, when it is clearly still displaying that information on the screen.

Finally, I find it annoying that I can't tip by credit upon delivery. Customers may choose between overpaying for service that might take hours to arrive, or risk offending a driver with a low tip in advance. Tips that are awarded before service is performed defeats the entire concept of tipping in US culture.

Instead of it being a charmingly personal exchange that encourages customer service staff to go beyond carrying out cold business transactions, it truly becomes a way to misrepresent prices and reverses the intended effect of tipping. Tipped workers have no incentive to improve after being paid in advance, and this only worsens as customers tip less due to previous mistakes, which only further demoralizes the staff. This is cyclically degenerative and eventually becomes a "Please don't spit on my food" tax.

Please incorporate a feature that allows customers to apply tips upon delivery or adjust the process to include ONLY a flat-rate delivery fee.

by Jeepgadgetsrcool

Whoever is working behind the scenes keeping this app going (program engineer) need to overhaul this app and bring it up to date functionally. Serval times the app takes forever to load the “menu” and process simple actions from screen to screen, along with checkout menu. I have no other issues with apps on my phone. My LTE is fine. This is not the first time having issues with the app but it is costly. If people are using the app and it is giving trouble, people will take their order to another pizza company. Ordering online should be a step above calling for convenience and so far it is not proving itself to be that. I hope to see the app improve.

by Shottsy85

When trying to check out there were a million prompts stopping me like “how soon do you want it” “Now” should be a default and shouldn’t keep giving me errors three times when trying to check out after already putting in all my other info.

Also the menu is this strange slider instead of a drop down or top bar that is clear where the other menu items are. For a while all I could find was the pizzas and kept clicking the menu button hoping it would show me all the menu categories not just the pizzas. Finally I saw it was hidden at the top. Not a great app.