Contact Cub Foods Support

by Lehn0058

For the last year my family has been using Instacart to get our groceries at Cub for curbside pickup. That was discontinued this week because cub now has their own “pickup and delivery experience”. This experience is pretty poor at the moment though, a major step backwards.

First off and the biggest deal breaker for me: I have to enter my credit card online to order. No PayPal, no Apple/Google pay, my raw credit card. After the parent company super values security breaches a few years ago, I have low confidence in this. Chip readers in every store and NFC payments in store and Apple Pay/PayPal through Instacart made this a thing of the past, but they decided to ditch security for some reason.

Second, their app is a desktop optimized browser container. It works so poorly on my phone it’s unusable - back to the desktop to order groceries.

Third, nowhere do I see any way to have favorites or past purchases saved. This was a huge time saver on Instacart.

Next, I now have 2 cub logins. Their storefront and main login are managed separately and password managers fight over which one is the correct password (because, who would have more than one per domain in this day and age?).

It is very frustrating that this is the replacement for your third party tool. Sadly, 1-3 are pretty much deal breakers for me for shopping these days.

by Jalm61

I have never had so many difficulties with an App. First, I have to log in over and over again if I leave the “shop” section. My Rewards number is in a section that is not part of the login and it never follows my online order. I have had to ask for refunds multiple times. Then when you do check out, I have to change the contact phone number, even though on the account page the info is there. Obviously the two pieces of info are not connected. Then I have to, every time you check out, check and confirm your address. If I’ve checked coupons to use on the coupon page, they don’t transfer to your online order page. The problems with this app are ridiculous!

by My Subscription Is Ending

Walmart is always full, thanks pandemic! Figured I’d try Cub grocery Pickup so I downloaded the app, created an account, and clicked SHOP ONLINE only to have the app open its own little browser to shop online and NOT within the app itself like competing applications do. I was unable to “login” to this new web page it opened, it failed constantly and told me my email and password were incorrect. I changed my password per the website’s recommendation and I still could not login.
What’s the point of creating such an app if you’re just going to cripple the primary function?
At the end of the day it uses instacart, anyway, so why bother using the Cub app at all when you can get a different app that works for so many other stores, all in one app?