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Multiple attempts to get this right
At first it was disconnecting almost every 20-30 minutes . After deleting the configuration it had installed the first time I download this app and deleting the one I had Manually installed in my iPhone settings before I got the app . I then re down loaded the app and allowed it permission to everything it asked and do it on a fresh setting . It finally worked for about 11 hours before it stop connecting and then I had to disconnect and reconnect again But it worked for a while no problems . So that better then before where it would disconnect every 20-30 minutes . The thing is that if you loose signal . It will disconnect and be a pain to reconnect so be carful with that and sometimes the server just goes down and you have to re install and you’ll notice it will be on a new server when you do . I give it a 3 . It works but it doesn’t do a good job continuing to work after it looses connection for whatever reason. I have to close , and play with it till I it comes back . Make sure you put always on or sometimes it will Disconnect and leaks your data .
Bait and switch
In June 2017 I purchased thos app. In the 9 months I've had it, it has worked 3 times. Only once without having to contact their tech support to redo something in the settings. I don't use the app regularly as life happens. A couple months ago, I went to use the app and it again wouldn't connect. I also noticed the location I use for the VPN was no longer on the list. I contacted PureVPN tech support I was told I needed to upgrade to their Premium account. I inquired why since I was already paying monthly with the app. I never received an answer. Life again happened and time passed. Today I contacted PureVPN to find out what is going on. I was told that my account expired in September. They stated they haven't received payment from Apple since August 2017. Which isn't true. I was charged nonetheless every month since June 2017 with apparently no service since Sept 2017. I have proof I had been charged and proof of payment made. They told me I had to take it up with Apple. Apple only refunded two months back to me. Beware of this company. If you purchase the app there is no guarantee they will honor the agreement with Apple and you the consumer. I am skeptical of any subscriptions made via the app store at this point. There is little protection or guarantees for service or refund to the consumer. Disappointed.
I used purevpn for years with no issues. Last year (circa Sept 2019) I wasn’t able to login regardless of what I have tried. I thought my subscription must’ve expired so I paid for another 3 years. I was able to login... yet a few days later when I logged into my account I realized that I had two active accounts!! The first one did not expire and now the second one was added. I didn’t bother following up, but now the app is totally useless!! I cannot connect to any country, and when and if I use the quick connect, it -once in a while- connects but then I cannot bring up ANY site! I emailed support and they recommended a few things but nothing worked. I simply gave up and downloaded a free vpn app which I am now using successfully (although I have to endure the ads!) This should be a case study on how to destroy a great product by upgrades..
I been using purevpn for over too years now, and I’ve seen slow changes to the product. However, I’m still not please with the product ideas of overwhelming the customer with too many features that’re ineffective to the users experience. What I and other customers need is the consolidation of those many features into a single intuitive experience. In other words, when I turned my phone or devices on I expect purevpn to automatically activate wherever I my location with all of the features automatically activated. This app connection is unstable and when I turn my devices off or reboot the app I need to manually activated each feature. In addition, Purevpn need to be transparent about the logging of the user’s history. Don’t be like Facebook...
If you’re living outside of China and want to use the China servers, stay away from this VPN company. IT DOES NOT WORK. They advertise to use their China servers to access certain contents only allowed in China but none of their servers work. I contacted 24/7 support but each time I only get a same exact pre-typed response “they’re having issues and are currently working to resolve the issue” for over 2 weeks and when I asked for my money back, they kept asking to wait until they resolve the issue. This company is still trying to sell their service at a huge discount when they know it’s not working. They even changed one of the China mainland servers to Hong Kong as a gimmick but that doesn’t work, stop tying to fool the users. DO NOT GET THIS VPN if you’re trying to get into China servers. FRAUD
Great VPN service for the price I am paying
I've been using PureVPN for roughly a year and I have no complaints. Its name says it all world's fastest vpn app. I love the applet for DDWRT. The app for DDWRT is great and it provides amazing settings and configuration ability. As far is iOS app is concerned it works great most of the times . The router and the iOS app are both easy to use and fast, their servers fast as well with no lags. There is no lag whatsoever. The money i am paying is well worth compared to other providers and their manual configurations which is always a hassel.
Great peace of mind
Although the iPhone app and Mac app do have some issues connecting when it needs updated, overall updating the version or just logging out and back in fixes 99.9% of my issues. And these issues are very infrequent for me. It’s a great peace of mind while traveling and I love the “always on” feature on iPhone is great for when your phone wants to connect to previously used passwordless WiFi’s while you pass by. I recommend it to friends and strangers. - John L.
I bought this VPN years ago and recently renewed. Has many quirks and stopped working on one of my computers. Tried customer service on several occasions to repair and service, only way is to “chat online”. Being they are from China (strike one) communications is not ideal. VPN on iPhones won’t stay connected. Finally had enough bought a new vpn service and wow everything works with no hang ups. Cancelled the remaining three years of service only to be told “sorry” don’t qualify for a refund. Only then did I get an email asking to show them my problems so they could “recreate the problem” to offer a fix. Being they are based in China think twice before you buy!
I don’t often leave reviews, but the comments I read are so negative and don’t reflect my experience at all. I’ve been able to load the app to all my devices and have been able to connect to every country I’ve tried. I even got an email from their customer service asking if everything was working for me. If things change, I’ll update but so far this is a very good app for the price.
Multiple Attempts to Connect Still Wrong
Not worth it. I paid for a year but regret soon. First, it almost NEVER connect you to the location you choose. When I tried Singapore, it connected me to Pakistan??? I tried 5 times. Same results. Then I tried Beijing, it connect me to Hong Kong. Tried more than 5 times, still the same. Second, it’s not that stable. You have to check the connection often to make sure you’re not automatically disconnected when it’s operating at backstage. Think about it before you purchase the membership. If you could live with those, go ahead.
Doesn’t work in China
Just got back from a visit to China. Bought this app hoping I could keep in touch with friends and family, use Facebook, etc. This app worked for about 30 minutes, then I could never connect again. Emailed them and received a reply with some complicated instructions on settings, I asked for refund but never got it. Downloaded Express VPN and never had one problem connecting easily. Don’t waste your time and money, just get Express because it works and this one doesn’t, at least not in China. (Unless you are a techie person who likes fiddling with settings for a couple hours instead of just pushing one button.)
Purchased about 9 months ago. I use the app for iMac, iPad, Kodi, and Win 10 OS’s. Initially a few config issues but their 24/7/ live chat support was quickly available, patient and competent. I was even able to use it in China (PRC) to access my Gmail. Another positive aspect is their continuous improvements on multiple platforms, and many server locations.
Awful and terrible customer service
Update: puh-lease. Sort reviews for this app by Most Recent. I wish I had done that before I purchased it. — original review —- Bought this app because of good review in an article I read. Big mistake. The app often logs off of the VPN without any notification which defeats the purpose of the App. If you use the On Demand VPN feature it goes in an infinite loop of asking for your login and password only to reject them and ask for it again. My only remedy was to power down and delete the app off my iPhone since it turned it into a brick. Customer service was less than helpful and was more interested in having me troubleshoot to help them debug their app. I’m a customer, not your QA department. as far as refunds they generously offered 1/3 refund after less than a month of frustration trying to get this app to function properly. DO. NOT. BUY THIS HORRIBLE APP. Update: puh-lease. Same Cut-n-paste response to every review saying this product is garbage.
Great VPN Service when it comes to features and security
Extremely easy setup. Stable connections to any country I choose. Best of all, they have fantastic tech support! I recently had an issue with my service, submitted a tech request and had an answer within the hour from the PureVPN support! A VPN is only beneficial when it works correctly and the folks at PureVPN will keep you connected at great speeds.
Long Time User
I’ve been using this device for about 3 years now and I must say that it is the best it has been. If I lose cell connectivity with my VPN on, when it comes back up, my VPN automatically activates. It is sometimes slower than WiFi/cell service, but not markedly so. It has gotten a lot better from when I first joined. Definitely worth continued use.
Yes. PureVPN: Best VPN for iPhone is very safe to use. This is based on our NLP (Natural language processing) analysis of over 2,156 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.1/5 . Justuseapp Safety Score for PureVPN: Best VPN for iPhone Is 63.2/100.
Yes. PureVPN: Best VPN for iPhone is a totally legit app. This conclusion was arrived at by running over 2,156 PureVPN: Best VPN for iPhone User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for PureVPN: Best VPN for iPhone Is 63.2/100.
PureVPN: Best VPN for iPhone works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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