Contact PureVPN Support

by PixelRogue

2022 UPDATE - App developer response says contact support as more detail is needed. I have been going back and forth with PureVPN support for weeks now - and the issue continues to be either ignored, intentionally rephrased as so something else - and no me tionas to why PurrVPN now REQUIREs an AppleID? Maddening.

2022 UPDATE While PureVPN has gotten better, the iOS software now REQUIRES an extra link attached to an Apple ID to access the app. Yep, a VPN that now forces an Apple ID sign in. When concerns were shared about this nee requirement, support responds by suggesting customers create another Apple ID for this purpose. ——- 1) Requires manually connecting after device sleeps. ALWAYS have to manually connect. Huge PIA quickly. 2) Most tech support chats result in "delete and reinstall the app" or instructions to manually configure OpenVPN. Support is off-shore btw. 3) Too many taps to turn on or change locations. No Today shortcuts for example. 4) May not work with your cell provider ... and support does not know what to do to address.

by LauraLeeRDH

In June 2017 I purchased thos app.
In the 9 months I've had it, it has worked 3 times. Only once without having to contact their tech support to redo something in the settings.
I don't use the app regularly as life happens.

A couple months ago, I went to use the app and it again wouldn't connect. I also noticed the location I use for the VPN was no longer on the list.
I contacted PureVPN tech support I was told I needed to upgrade to their Premium account.
I inquired why since I was already paying monthly with the app. I never received an answer.

Life again happened and time passed.
Today I contacted PureVPN to find out what is going on.
I was told that my account expired in September. They stated they haven't received payment from Apple since August 2017. Which isn't true.
I was charged nonetheless every month since June 2017 with apparently no service since Sept 2017. I have proof I had been charged and proof of payment made. They told me I had to take it up with Apple. Apple only refunded two months back to me.
Beware of this company. If you purchase the app there is no guarantee they will honor the agreement with Apple and you the consumer.
I am skeptical of any subscriptions made via the app store at this point. There is little protection or guarantees for service or refund to the consumer.
Disappointed.

by EdD0254

I used purevpn for years with no issues. Last year (circa Sept 2019) I wasn’t able to login regardless of what I have tried. I thought my subscription must’ve expired so I paid for another 3 years. I was able to login... yet a few days later when I logged into my account I realized that I had two active accounts!! The first one did not expire and now the second one was added. I didn’t bother following up, but now the app is totally useless!! I cannot connect to any country, and when and if I use the quick connect, it -once in a while- connects but then I cannot bring up ANY site! I emailed support and they recommended a few things but nothing worked. I simply gave up and downloaded a free vpn app which I am now using successfully (although I have to endure the ads!) This should be a case study on how to destroy a great product by upgrades..