IPVanish: IP Location Changer Reviews

by Wells Fargo Cusomer

I hardly used IPVanish. When I did, it did work., but the longer I had it on my phone the less it worked. For instance, when I first downloaded it I would get my normal WiFi speeds (109 mbps download and 127 mbps upload). Then slowly and slowly it went down to between 7-9 mbps ddownlaod and around 5-7 upload speed. So I use it much less.

Then I updated my phone OS to iOS 13.1.2 an as I did that, my cellular data basically stopped. I couldn’t even stream ANY music and when FB did open, no pictures would load. FB is boring w/o pictures. Most other apps wouldn’t even open because they said I didn’t have an internet connection. Then when I’m home I couldn’t even connect to my WiFi. The WiFi symbol wouldn’t even appear on my phone. I spend at least 6 hours on the phone with AT&T and in person at their store. I backup my phone and do a factory reset to no avail! Since, it’s not my service provider I call Apple. About 45 minutes later Apple asks me if I have VPN software. I say I have this app but haven’t used it for at least one month. They ask me to delete it. I ask, “Why? I haven’t even used IPVanish since I updated my iOS.” I delete it, reluctantly. Then like magic my data starts working. I can even connect to WiFi. Great! I paid for a year of this app and I can’t use it. Sh*t, I can’t even have it on my phone. IPVanish is garbage. I wouldn’t recommend it at all!

by Chris1285967263

I have installed, uninstalled, and reinstalled this app on both my iPhone and Mac desktop at least a dozen times in less than a year. It only connects on WiFi half the time and that’s when I need it most. It no longer will let me sign in on my iPhone with my thumb print for some reason. In fact the option isn’t even available anymore. I have done all of the updates as soon as they come out. Unfortunately I paid for the year upfront. It is extremely frustrating.

Update:
Now I have been going back and forth with a half dozen different support personnel and got absolutely no where. They each often ask for the same or similar info as the last or suggest things that I have stated that I have already tried. What a waste of money. Also, my credit card info was hacked while on WiFi last week just after my this app stopped working. Good thing I paid for a year up front. No one has acknowledged my request for a refund since they have not been able to help me. If you can’t fix it, be honest and admit that rather than wasting my time and money.

by Georgiegirl*

UPDATE: Horrible app. Constantly disconnects. On Demand is a joke. Worst app I’ve ever tried much less PAID fir. SCAM!!!!!

The VPN disconnects constantly throughout the day. Even if VPN is shown as active while on another app, when I go to your app, it is disconnected and showing my true location. I try to reconnect and it does not work. I have to restart my phone to reconnect SEVERAL times a day! It disconnects when I have been at home on the same WiFi. Yes, I have tried your On Demand feature but it does not work either. Several apps will not function and state, ... your device is using a VPN. You must turn off the VPN in order to access this application.

That doesn’t sound very “private” to me. Too many bad reviews with all the same problems I am experiencing. I’m not going to go through your stock answer of contacting your help center and receiving no solution to an app that does not function as stated. I tried your app for one month and will be canceling before my month is over. I am so glad I did not sign up for a year!

by Mauri0909

Something clearly is wrong here. I purchased IPVanish a couple of days ago through IPVanish Store. With the understanding that one had 7 business days to cancel for a full refund. Well after 2 days, I was not impressed with the product and decided to cancel. When I opened my payment history, I noticed IPVanish was not on a 7 day trial and the charges had already gone through. I contacted the help desk of the developer and was assured I was never billed since I did not stay for the 7 days. I double checked and confirmed indeed I was billed for it. Was then directed to contact Apple directly for my refund. I contacted Apple through the support website. After carefully detailing my grievances, Apple says I am not eligible for a refund. And seem to say “Next”. But they do direct me to another site for more support which in turn directs me back to the original site I had complained on. Gave me the ‘run around’. Well, it’s a shame if big corporations are going to do this and you have no right of appeal or anything.

by D Dawn D

WARNING and BEWARE ALL
I purchased a long while back n canceled after a good year of constantly getting logged out, having to always log in and not protecting as/what they advertise!
So after months to hopefully allow them time to get there act together before giving them another try … they r even worse and it literally took less than 24 hours to lock down my phone and mac. Thank goodness I deleted it from my phone within a few hours, but not not so lucky with my Mac. After completely uninstalling this app from my Mac, i was still unable to get onto the internet, even though i had internet; and unable to locate the the vile bug that locked me completely off my Mac unless i was on safe mode! Well you nasty VPN this app, i found you and completely removed you and your crap from all my electronics!!!
Stay away from them and there major subpar junk claiming to be a vpn!

by RE0128

I downloaded IPVanish via the iTunes Store and purchased the 3 month package. I could not login with the login that I created so I thought maybe I had the wrong password. When I contacted VPN Vanish they said that the purchase did not reflect in their end. They said I had to cancel my purchase directly with iTunes and purchase directly from their site. The next day I contacted them again to see if they could reset my password and my purchase was still not showing up on their end. At this point it was over 28 hrs since my purchase. Again, they told me to cancel with iTunes and purchase through their sign in site. This raised suspicion and I cancelled with iTunes, got a refund and subscription cancelled. I’ve never heard of an app purchase not working because the purchase is not showing up on the vendor/app. Today’s technology is so advanced that purchases happen instantaneously and if not then maybe i don’t need your app!

by Beastly Da Beast

I’ve been using this app for 3 years, which has been a near flawless experience until now. I always hold out on updating my iOS for a couple of months until I’m certain the kinks for many of the apps have been ironed out. Turns out the moment I finally updated to iOS12 on my iPad Pro, this app was one of the apps to stop working properly. When I hit the green button to connect, it doesn’t indicate that it is connecting like it’s suppose to. It’ll randomly decide to connect after pressing the button several times. Then, once it finally does connect, the VPN connection is unreliable and disconnects at random. It’s just odd really. Hopefully there is a fix because this app is no longer the only elite VPN provider out there in the wild, and after staying dedicated for 3 years I have no problem taking my money elsewhere. Please fix.

by Scottwool

NOW MIGHT JUST BE ME BUT...... I had to buy a year since that’s the only package they sell though there’s a quartly and monthly price but you can only buy a year at once! As far as it goes I make it work for me can someone tell me if different vpn service maintain the vpn running or will it shut off after so long and why? I just feel like I wanna be protected at all times so what causes them to shut down basically once a day mine will just stop running and not restart itself when it’s set to connect to best possible it won’t reconnect to the next new best available? I mean why doesn’t it auto connect to a server that’s working??? Think they have a reason to make you buy a year at a time and it not remaining effective all the time? No free trial no week or month trial I did get 25% so 4.50 a month for a year! Now wanna know what vpn is there that will stay on all the time Idk want to have to go check and make sure I’m protect couple times a day so I’m unprotected! That is their purpose correct or am I mistaken? I am new!

by StillyT

Product seems decent and the interface is easy to use. Apparently there is an issue with the account set up though if you sign up through IPVanish . I signed up and created an account through IPVanish , paid my $75 for the year and it worked great for about a week. Now, IPVanish has stopped connecting and when I log in to my account on the computer it says I need to update billing information however it doesn't allow me to change my billing info since I paid through iTunes. I've been emailing customer service back and forth but the lack of understanding of the issue and the time between emails is very frustrating.

Update: After 4 days of emailing tech support back and forth and posting this review; they got my account reactivated! Bumped the rating up to 4 stars because the product itself is pretty great and it is easy to use. Only issue I have is the time it took to reactivate my account.

by Leahy02116

*Edit: latest update seems to have restored the on demand functionality to its previous state—no longer need to open IPVanish & manually reconnect. Going to see how it performs over the next couple of days.

Not sure what you guys did to “fix” the on demand functionality, but it doesn’t work well at all now; I’m constantly having to manually open IPVanish and reconnect since your latest updates whereas before the VPN would always connect as expected & without issue. What was wrong with the old setup of configuring which specific Wi-Fi networks you wanted to enable on demand functionality for? The new way of marking networks as “safe” is not user-friendly at all and—more importantly—it just doesn’t work. If it ain’t broke don’t fix it & KISS, c’mon guys.

by Silver Witch 69

We love the IP Vanish .... we have been with this company for several months & have been very happy with their service... they contacted us to let us know that a hacker was trying to break into my phone sending 7 viruses. We explained that I have a crazy stalker that was tapped into my phone last year by two of them now another one total 3.... they are still trying to break into my tele but they have had no luck due to my IP Vanish!!!! We will never ever be without this company!!! Best thing we ever did getting IP Vanish & I highly recommend them since a really good hacker actually two of them have been still attempting to break into my phone & social media

by WhiteHouseSW

I have been using this app for almost 2 years and, after a brief learning period, I’m very pleased with their service. Very stable with quite a large variety of sites/servers to connect with. I vary sites at irregular periods just to satisfy myself that I’m getting my money’s worth. The throughput is better than other comparable VPN apps I have tried. I have even tested it for leaks (there are several apps available for testing VPN security & performance) and haven’t discovered any so far.
I am satisfied with this app and I have tried more than a dozen others, from free to more expensive and am very pleased with my decision to use this app. I believe you will be as well.

by Kmhbc

I had two other latest greatest VPN apps. They worked but I wasn’t happy having to go back and forth on IPVanish to change this and that plus after looking there is not really that many servers compared to this app. I thought I was getting a good deal by buying a lifetime VPN but when I compared it there was really none. I do like that I set it and forget it. It’s that simple really. You don’t have to be a techie or know anything about VPN’s. Some sites still can pick up your using a vpn like your bank so you might have to cut it off while using it but when done pop it back on and your protected against all those bad things out there. Simple put your phone sends out your address every time you use it. With this app it shows another address so when the bad guys write it down and try to use it bingo it’s not you. Only thing I do wish is that they decide to go ahead and offer a lifetime subscription.

by SandboxJunkie

I’ve been a this app customer for almost two years now. I use it on my phone, home pc, and 4 fire sticks. It always works, and it’s very easy to use. Back when I needed a good vpn I tested a bunch. I tried the free ones and any trials of the paid ones I could find. In the end this app seemed at the time to be the best option. It’s worth it’s price per year for sure. You can run I believe up to five instances of this app at the same time which is great for me and all the home devices I use it on. One of the best options out there for sure. It is without a doubt one of the fastest vpn services available. If you don’t mind paying for your vpn then you can do no better than this app.

by Rb1255

Edit: after posting my original review below, I was contacted by support to help resolve my connection issues. Doug was very helpful and had me up and running in no time after determining the issue was related to another apps data management profile. I would highly recommend using IPVanishVPN. My connection is amazing and the speeds are beyond my expectations. My deepest thanks to Doug and team for all the support! I am now a very satisfied subscriber!

Original: Unable to connect to any servers through the iOS app on iPhone. I would continue my subscription but the constant connection problems and lack of support are not worth the money.

by Major Lakes

I am not enjoying the service at all! I paid for a year and I find it very difficult to connect it on mobile network and again It's takes up to 20 minutes before I can log on IPVanish , Invalid password was the error message i usually got whenever i tried to log on to IPVanish and asked to reset my password I entered the correct password so my question is why IPVanishVPN takes so long time to work on mobile network? And why it say's invalid password when i entered the right password on IPVanish and it's take 20 minutes to log on to IPVanish ? I am not happy with this cuz i can't make use of IPVanish when I want to use it

by Larjmac

I can not connect to half the websites I need to use. Put in domain and still can not connect very frustrating when I have to start up another tablet or iPad that it will work on! Do not understand why it will allow one one yet not another! Update: Not sure as to why, but I have no issues with one IPad, but my other stops me from loading some sites. I have reload app on that IPad and same issue, yet my other one has not had one issue. As for working it does great on hiding my address on all my Kindles-4, my 2 laptops and one IPad. Works as it should and recommend IPVANISHVPN for hiding what you need it for.

Works great. Found my issue, corrected it and now no issues. Do recommend

by Londobondo

I have probably tried all of the free VPN’s available, and I discovered very quickly why they were free. The free versions are a joke. The real goal is to solicit you to buy the full version as I’m sure most of you have experienced. If I have to pay for something then I always check the reviews and look for deals. this app had a deal going on and the reviews were good. I used the free trial, and I was convinced that it really worked so I bought my subscription. It was easily installed. You don’t have to be a software engineer to set it up. It does everything for you. I can see a big difference in the performance of my firestick because of this app. It was so worth it. If you’re a skeptic like me then try it for free first and then decide. Good luck!

by Sidewyndr

This is the only VPN that works flawlessly with my particular situation. I tried two others. One bragged multiple USA servers but some web sites opened in Spanish. It was impossible to select the server as the VPN apparently did so. Some sites were very slow to open and some not at all. The second one I tried would not work with my setup. I have Directv Now and was unable to access local programming. Worse, the tech support completely ignored my explanation and kept telling me to try different servers which had nothing to do connecting with local programing. I even had to purchase another wireless router as my original router was now damaged. this app has been working perfectly. They have many servers in the USA and in the world. Connection is easy and speeds have been extremely good so far. I highly recommend this VPN.

by Ageratos

I have tried VPN services in the past and found them all very lacking and a complete disappointment. So I was slack jaw stunned when I first experienced this app’s gift to the world. After over 20 years in the IT field, never before have I experienced this level of quality, safety, and speed all with a staggering level of simplicity. I’ll be a happily paid subscription probably for as long as the level of privacy and security offered remains uncompromised and improvements continue regularly. Also, I encourage everyone to be relentless, yet gentle, and browbeat everyone you care about until they concede and give the free trial a chance to convert them as well. In today’s world, using a service like this is basic common sense. While the comfort of having fewer worries about identify theft and invasions of your privacy make this service truly a blessing.

by Super Goooooooood

I downloaded IPVanish via the iTunes Store and purchased the 3 month package. I could not login with the login that I created so I thought maybe I had the wrong password. When I contacted VPN Vanish they said that the purchase did not reflect in their end. They said I had to cancel my purchase directly with iTunes and purchase directly from their site. The next day I contacted them again to see if they could reset my password and my purchase was still not showing up on their end. At this point it was over 28 hrs since my purchase. Again, they told me to cancel with iTunes and purchase through their sign in site. This raised suspicion and I cancelled with iTunes, got a refund and subscription cancelled. I’ve never heard of an app purchase not working because the purchase is not showing up on the vendor/app. Today’s technology is so advanced that purchases happen instantaneously and if not then maybe i don’t need your app!

by M46750

I’ve been an IP Vanish customer for about two months now. There was only once or twice in that time that I had some trouble connecting. Usually it’s very smooth and reliable. The description is a little misleading. On the iOS app there are only two protocols available: IKEv2, and IPSec. The rest of the protocols are desktop versions. I also use it on a Windows 10 machine, and again, I’ve been pleased. There are some websites that recognize that you are using a vpn or something, because you have to go through the process of proving you are not a robot. I will be changing my subscription to annual at my next billing cycle.

by Pedroandujal

All I’m going to say is that this app does what it supposed to do and very good at it. The same people who provides the internet connection are good at keeping the connection clean and alive but hackers are the worst enemies of us the internet customers. this app is there to help. I recommend it to anyone who wants to keep their privacy intact.
IPVanish is easy to install and set up. The account is transferred from phone, tablet and desktop with such ease access and setup it was really comforting to do. Don’t know much about the business and the background of IPVanish but from the website was berry simple to access, setup and activate. My trial is finishing sometime in the future and it looks like I’m keeping it for the next year.
To anyone who may be apprehensive just get a few months of service for a try out, if you’re not satisfied cancel or let it expire and forget about it. You probably end up keeping it if you’re busy with work and money through your devices. Hope this help someone someday.