Contact IPVanish Support

by Wells Fargo Cusomer

I hardly used this app. When I did, it did work., but the longer I had it on my phone the less it worked. For instance, when I first downloaded it I would get my normal WiFi speeds (109 mbps download and 127 mbps upload). Then slowly and slowly it went down to between 7-9 mbps ddownlaod and around 5-7 upload speed. So I use it much less.

Then I updated my phone OS to iOS 13.1.2 an as I did that, my cellular data basically stopped. I couldn’t even stream ANY music and when FB did open, no pictures would load. FB is boring w/o pictures. Most other apps wouldn’t even open because they said I didn’t have an internet connection. Then when I’m home I couldn’t even connect to my WiFi. The WiFi symbol wouldn’t even appear on my phone. I spend at least 6 hours on the phone with AT&T and in person at their store. I backup my phone and do a factory reset to no avail! Since, it’s not my service provider I call Apple. About 45 minutes later Apple asks me if I have VPN software. I say I have IPVanish but haven’t used it for at least one month. They ask me to delete it. I ask, “Why? I haven’t even used the app since I updated my iOS.” I delete it, reluctantly. Then like magic my data starts working. I can even connect to WiFi. Great! I paid for a year of IPVanish and I can’t use it. Sh*t, I can’t even have it on my phone. This app is garbage. I wouldn’t recommend it at all!

by Chris1285967263

I have installed, uninstalled, and reinstalled IPVanish on both my iPhone and Mac desktop at least a dozen times in less than a year. It only connects on WiFi half the time and that’s when I need it most. It no longer will let me sign in on my iPhone with my thumb print for some reason. In fact the option isn’t even available anymore. I have done all of the updates as soon as they come out. Unfortunately I paid for the year upfront. It is extremely frustrating.

Update:
Now I have been going back and forth with a half dozen different support personnel and got absolutely no where. They each often ask for the same or similar info as the last or suggest things that I have stated that I have already tried. What a waste of money. Also, my credit card info was hacked while on WiFi last week just after my IPvanish stopped working. Good thing I paid for a year up front. No one has acknowledged my request for a refund since they have not been able to help me. If you can’t fix it, be honest and admit that rather than wasting my time and money.

by Georgiegirl*

UPDATE: Horrible app. Constantly disconnects. On Demand is a joke. Worst app I’ve ever tried much less PAID fir. SCAM!!!!!

The VPN disconnects constantly throughout the day. Even if VPN is shown as active while on another app, when I go to your app, it is disconnected and showing my true location. I try to reconnect and it does not work. I have to restart my phone to reconnect SEVERAL times a day! It disconnects when I have been at home on the same WiFi. Yes, I have tried your On Demand feature but it does not work either. Several apps will not function and state, ... your device is using a VPN. You must turn off the VPN in order to access this application.

That doesn’t sound very “private” to me. Too many bad reviews with all the same problems I am experiencing. I’m not going to go through your stock answer of contacting your help center and receiving no solution to an app that does not function as stated. I tried your app for one month and will be canceling before my month is over. I am so glad I did not sign up for a year!