HomeWAV app not working? crashes or has problems?

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36 User reports:
App has problems
 User reports 36

⚠️ Most reported problems ⚠️
Crashes
36.4%

Something else
34.5%

Not working
14.5%

Login
9.1%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of HomeWAV Problems 🔥

- Randomly goes into a loading mode

- Latest version still has loading issues

- Rings but doesn't allow users to answer

- Kicks users off in mid-conversation

- Poor audio quality

- User agreement keeps popping up

📋 19 Reported Issues:

M
Michelle Roe 2024-04-26

I have been waiting on technician to contact me for a hour now After I paid the dollar - Then I get a text to download an app for fast help So I did and it says it send me a link and it hasn’t- This app is shitty and I’m seeing why- matches the customer service. Can I lease have help ?????

M
Misty 2024-04-07

I try to open my messages and it keeps crashing. Not sure why. Help!

C
Crystal 2024-02-29

I no longer get notifications when my husband is online and my phone no longer rings when he calls. And if by chance I do get a call from him (maybe once in 3 weeks) the video freezes or disconnects. What is going on?

K
Kris Dupuch 2024-02-04

I deleted a contact and now the video call does not function. Please advise

⚠️ Troubleshoot | Report Issue ⚠️
C
Candice Jones 2023-11-17

I can’t upload a video on video message. It was working before, but today it’s not.

S
Shannon Mork 2023-10-30

The video calls been disabled and my picture is surrounded bright pink color.

B
Brenda Maddock 2023-07-14

Keeps logging me off

C
Chelsea McCoy 2023-05-31

Change name please. From DMV To Chelsea McCoy

T
Taylor Hires 2023-05-30

I have a homewav account and i added my inmate to my account but his name is not showing up! It also alerts me when my inmate is online even though his name doesnt show up when hes not

⚠️ Troubleshoot | Report Issue ⚠️
M
Mia 2023-05-06

I made the wrong decision to delete the app & now it just keeps trying to connect been going on for a day now! All the money I spend to just talk to a loved one & for this to not work is ridiculous

J
Josefina 2023-05-04

App stuck on connecting, deleted and reinstalled app still occurring

C
CRYSTAL Ball 2023-05-04

My app will ring but it won't show up or let me see where they are calling so I can't answer when my husband is calling

T
Tekeema Walker 2023-05-04

It is NOT connecting, I’ve deleted app then reinstalled it over & over still no process but once to put money on the account then it was no connection again since that. What’s the problem?

M
Melissa Huff 2023-05-02

Homeway just keep acting like it’s loading loading loading loading. It won’t let me go past login. What do I do?

⚠️ Troubleshoot | Report Issue ⚠️
R
Rachel Quintero 2023-05-01

Homewave app keeps scrolling will mot allow me to get past home screen

K
Kim Hamilton 2022-10-20

I have tried at least a dozen times to enter my information and I keep getting the message 'can't compress a recycled bitmap. How do I get pass the second step???

M
Marcie Harris 2022-10-17

Home Wav is not connecting

M
Marcieharris 2022-09-15

Home wav is not connecting

J
Jodi Haviland 2022-06-05

IPhone 12 Pro Max iOS Version 15.5 (19F77) … just updated a few days ago …. Inmate and I can send videos but inmate says I am not online when they try to call me but my phone says I am online …

Showing 1-19 of 19 reported issues:

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Common HomeWAV Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. HomeWAV iPhone Issues and Solutions

  2. HomeWAV Android App Issues and Solutions


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