Contact Joist App Support

Joist has no business being in business. They can’t do ANYTHING right. You can’t actually talk to customer service, you can only chat with them. They never do anything they say they will do unless you ask several times over and over. When I wanted to set up payment receipts from joist, it took them 6 weeks to fix a problem in their end. Not only that, but I had to contact them 3 times to get it done. Every time I contacted them it was as if the previous person I “spoke” to never put in a request to have it fixed. Recently, the last straw. They advertised Joist Elite Pro as if it is available for all devices. It wasn’t until after I paid for it that I realized that it isn’t available for iOS or windows. They told me that AFTER I paid for it. I requested a refund and they said they would submit the request. More than one week later, still no refund. They have no idea what they are doing. When I requested the refund again today, I was told that the payment team only worked during business hours and that they would reach out to me on Monday. BS!! I’ll be disputing the charge with my credit card company and joist will never get another dime from me. Use the free version if you want, but DO NOT give them your money. They are dishonest and incapable of providing solutions to the problems they cause.

I’ve been using this app for years. It’s a simple app to create invoice and estimates (not a lot of design options but I never wanted anything too fancy anyway) to send to customers as well as create a price book, customer log, etc. So it’s been extremely helpful. Recently however they’ve “upgraded” and locked me out of features such as the ability to take pictures and save them to the invoice or estimate, something I use almost every time!!! Also it appears I will not get notifications like I used to when customers opened my emails. It’s one thing to add to the app and charge for new features, it’s robbery frankly to lock me out of features I’ve always been able to use! On top of that they want to charge me $12/month for it!!! I could see paying $12 one time to unlock the features I’ve always had. But this is total BS. I’m not asking for something to be free. But $12/month is way too much to charge, I’m just a little fish and use this app for my side work. Even if I did a lot more work $12/month is way too much. Hope the app developers see this and get enough other poor reviews so they will change this. At least give me back my features that I already had and actually work to add new features to charge for.

The developers pulled a bait and switch tactic on everyone that’s been using this app for more than a few months. They created the free app, allowed people to get used to using it, and then decided to make you have to pay a monthly fee to continue using certain parts of the app that have been free up until this recent change. It’s incredibly unprofessional and low class. If you want people to pay for the app then add things to the app that weren’t already a part of the free app. Don’t take things away that have been a part of the app since it was first released and claim that it’s now part of the “Pro” package. If you want us to pay for the app then add features that make it worth paying for. Placing features that had previously been free behind a paywall is just laziness. Why bother being innovative and coming up w new ideas that people will want to pay for when you can just take things away that they’re used to using and make them pay $12/month to get them back. Unless it goes back to the way it was before, I’ll be finding another app to replace the Joist app and will no longer recommend the Joist app to all the contractors I know and work with. Such a shame when greed takes over.