Contact eSIM Travel Data GigSky Support

by Joyinxcess

The APP will not function as designed when you have multiple data plans purchased. Ideally one can switch from one plan to another depending on the specific location within your data plan covers by tapping on the plan listed. However, this is not the case. Once a data plan has started, the rest of other data plans are deemed inaccessible. Contacted GigSky numerous times but kept giving me the go around but repeatedly asking the same information as their agents don’t collaborate with the follow up emails n asked the same thing from me over n over again. Do not buy. I wasted my money on a data plan that never works as promised. I was told to get a refund, but need to escalate the matter to the management level for approval. This is a waste of time trying to get help and keep emailing for technical assistance as nothing gets resolved. Extremely disappointed with the APP n the customer service from SkyGig.

by Mato M

I’ve been using GigSky routinely since the service was possible on the iPhone XS, first on that device then the 11 and then the 12. I’ve used it dozens of times in dozens of countries in Europe, Asia, North America, and South America. But I’m giving up on GigSky because the LTE coverage is spotty and often my phone is on 3G while my work mobile, which is roaming on the local network, at full bars on LTE. I’m tired of paying LTE rates for 3G service.

Sending a complaint to GigSky results in a circular discussion where I have to provide screenshots of the map where I’m standing and a variety of other information. Of course by the time GigSky replies I’m already in a new spot where it also doesn’t work. I’m tired of having to do so much work to prove that the coverage is poor, which GigSky already knows, and in dealing with excuses instead of solutions. Bye, GigSky. I’m off to FlexiroamX and Truphone.

by Jskdv74

Be careful with that one. I bought the cruise package for Greece-Malta-Italy. No service not one single day. I tried every which setting.
I ended up having to buy the cruise internet and rely on wifis on-land. The “customer service” gave me a visibility of “looking into the problem” but rather put me through a three day back and forth. The verdict was “our record shows the data was used - no refund”
PS: if you find yourself in a similar position with them, just go straight to your credit card and dispute the charge. Don’t waste time with them.