Contact Dingtone Support

by JackHole028

These guys are ripping off customers- Along with a related company, TalkU.

I had no problem with the app itself, but when trying to port a phone number- I had to pay $100. According to my screen shots as evidence, I now owned the number. In waiting for a new cell phone order to arrive- my porting failed when the phone finally showed up. Their Customer Service is Awful and would not help. And then in looking for a new number on the other app, what do I see?
Yes - my phone number for sale - the one I paid $100 to own. I was advised to purchase a month or so use of the number to save both parties a problem if it were purchased by another customer- so I did.

I have several top LA lawyers that are dying to take the case, calling it a “slam dunk” and a “possible criminal enterprise” to “textbook Fraud” and form a class action.

I received a text last week from Ding CSR Saying, “Don’t worry, we fix” and have not heard a word since.

I liked the apps of both TalkU and Dingtone and had been a long time customer of both related Companies - until this fraud occurred.

PS- new development adding to fraud and bait and switch now also. I kept trying to port my number and a pop up would say low credits buy 1000credits here. After buying 3000 credits, I gave up.
And now, they removed ALL OPTIONS TO PORT ANY OF MY NUMBERS ON BOTH APPS: TALKU & Dingtone!
Cases are being filed this week- Unbelievable...

by Blahnjbellavita

I never ever leave reviews. But my experience with Dingtone was so terrible it prompted me to leave this one. I purchased a monthly calling plan but was still being asked by the app to play games and take quizzes to get more “credits”. When I ran out of my initial credits I couldn’t make anymore calls even though I had purchased the monthly unlimited calling plan. When I tried to make a call the app would inform me to purchase more credits. I tried multiple times to reach out to customer service. Who kept asking me for the day and time I tried to make the call. I send them many examples and they couldn’t get the issue fixed. They basically told me to keep trying. Then they added 20 credits to my account “free of charge”. What help is 20 credits free of charge when I already paid for unlimited? A waste of money, time and energy. Stay away!

by Tatacoam

I used Dingtone to make phone calls to Colombia.
The calls dropped constantly, the quality of the communication was very poor on both sides. It sounded like breaking up almost all the times.
We have the fastes internet you can have through X-finitely which is 2000 mbps and we have Verizon phones. There shouldn’t be an issue but there were way too many. The worst part is that I’ve tried to end my relationship with them but it has been impossible! Since I can’t find a customer Service phone number, I emailed them. After they acknowledged the receipt of my email, I still get annoying notifications telling me that they deducted points so I don’t lose my #. All I want is to lose my number and for them to let me go! Oh! And I guess that because my review is 1 star no matter what weird nickname I choose it says that it was already taken!!! This is TERRIBLE!!!