HD Supply Easy Order App Reviews

I ordered one set of sliding doors and it’s been more than 3 weeks and I continue to wait. Costumer service is not useful at all, for two weeks I called every day and they all told me the same thing: that it was “in transit and it would arrive today before 5 pm” like programmed robots. Every day the same thing, they told me they would send emails and I would get a response but nothing. This has been a waste of my time and now I’m behind in my project. First and last time I buy from this site.

Looking up orders is very difficult. You have to open each one and it list by the order number. Home Depot has pictures, you have a basic picture so you could scroll down and see what you’re looking for. It’s much easier when you have many orders they described through order numbers that you do not have on hand. Plus, HDSupplyEasyOrderApp is slow and malfunctions all the time

Downloaded HDSupplyEasyOrderApp to a virtually new iPhone to see if I could customize vertical blinds. It would allow me to change the width but gave no drop-down menu for length. The reason I downloaded HDSupplyEasyOrderApp was because I am unable to customize blinds on any of my computers either using chrome or edge browsers. There I get all the drop downs but unable to submit/save/place in cart. I guess I just have to go to Menards.

App still displays out of stock and unavailable products, sometimes not alerting you to the fact until you’re in checkout. Search terms are restrictive and difficult to guess, adding far more time to what should have been a quick order. Even searching “vacuum” does not bring results for wet vacs. Light bulb lengths are in inches at times and feet at others so searching requires multiple attempts for successful shopping. Takes far longer to complete an order but easier than the website. Meh.

It’s incredibly hindering to not be able to zoom in on product pictures. It’s the only format I’ve seen anywhere lately that you can’t do so.
Another complaint would be not showing a listing of comparable models on some parts.
Particularly appliance parts.
Other than that it’s fine.

Every time I click on “view order status” it tells me “oops something went wrong” I’ve tried all options and have come to a dead end. I guess I will have to just go back to using the website instead of the mobile app.

Hold things in shopping cart after you purchase. Slow to respond. It's important to always have pictures showing part/item accurately. You listed ice maker as a whirlpool part. What I got several times was GE icemaker I couldn't use. Delays in parts arrival, and appliances arriving damage is a big issue. When we order it's because people are waiting on these things to be fixed or replaced. "We lose money." Concessions have to be given to residents when we can't get what we need and in usable condition. It's not someone pulling the wrong part. Special orders like doors, cabinets, baseboard, appliances parts need to be speed up majorly. But, your service is better then Home-depot pro. I hope they don't do to you what they did to Wilmar.

Super easy to use, and my rep, Cyndi Mitchell is amazing! She has helped me out with a start up, and has been on point with everything despite her busy schedule!

I’m mariocubar I just wondering if you guys have still sales representative that going around our property to promote merchandise. Before I have Luis Garcia from HDSUPPLY sales representative. We discuss what we need in our property especially pricing and promo.

I would like to say what kind of problem I’m having but it has to work to begin with.
The last update made it unusable.

I'd love to use the barcode scanner but it's completely useless. I tried dozens of time to use it but it doesn't work. It seems pretty straight forward but I don't know, maybe it's user error. 🤷🏻‍♂️

Service is great and you can expect your shipment on time or a day before very great place to order from they make you feel like your getting the best quality for the lowest buck

Love all of the enhancements within HDSupplyEasyOrderApp during the past year.

So much better than the old one. Logged in and saw the products I get often, was quick to reorder. Also searching for products is a ton easier

HD has always had great customer service. I have been in the business for 25 years now and can always count on HD. Looking forward to 25 more years working along side of HD Supply!

Hi my name is Joe Villaverde and I’m the facilities manager. HDSupplyEasyOrderApp . Is very convenient for me because I can get on the spot information and order at the same time wherever I may be. Today world is all about Partners in efficiency and the HD Supply app. is a great tool to have when I’m on the move.

Great way to get products shipped in fast. Pricing can be higher then competitors. Although the fast and sufficient staff keeps the convenience Easy. navigating through the website is above all else with great tools for assisting with products

... and on time delivery. I love that I can call and speak to a human being who speaks good English and who can tell me almost to the minute, well really to the hour, when my goods will arrive. It means I can have confidence in my schedule and plans on delivery days.

Most of the time you can get the parts needed quickly and efficiently. If your having trouble getting parts a rep for HD Supply is ready and willing to help. After adding mobile app it’s super easy and quick, so your right back to work

Selection/Delivery and Support have always been on point!