Cell Culture app not working? crashes or has problems?

Cell Culture Status

Last Updated on 2017-08-23 by Thermo Fisher Scientific

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Common Cell Culture Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cell Culture app on iOS and Android devices. Solve all Cell Culture app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Cell Culture iPhone Issues and Solutions

Cell Culture iOS app crashes, not working, errors
Cell Culture iOS app network issues
Cell Culture on iOS has black/white screen

Cell Culture Android App Issues and Solutions

Cell Culture has errors/crashing/not working
Cell Culture server network connectivity issues
Cell Culture has black screen

Cell Culture iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Cell Culture app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Cell Culture app crashes or not working on Iphone (iOS):

Close and restart the Cell Culture app on iPhone
Update Cell Culture app to the Latest Version for iOS
Uninstall and reinstall Cell Culture iPhone app
Update your iPhone to the latest iOS version

Fix Cell Culture on iPhone unable to connect to server/internet connection issues::

To resolve Cell Culture network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Cell Culture black/white screen (blank screen) on iPhone:

Follow the Cell Culture iOS app troubleshooting guide Here →

Cell Culture Android App Issues and Solutions

Fix Cell Culture not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Cell Culture app issues:

Force Stop the Cell Culture App
1. On android, goto "Settings" » click Cell Culture app. » click "Force Stop".

Update Cell Culture to the latest version on PlayStore

Clear Cell Culture App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Cell Culture app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Cell Culture.

Fix Cell Culture unable to contact server/ Cell Culture internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Cell Culture » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Cell Culture » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cell Culture on android.

Solve Cell Culture black/white screens issue on Android:

Follow the Cell Culture android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Thermo Fisher Scientific, developers of Cell Culture.

About this app

Capture and store vital experiment information on your iPhone or iPad in the lab as you count cells, perform cell culture calculations and generate growth curves. The Gibco® Cell Culture Companion app helps you eliminate variability by allowing you to record cell culture data in the lab, as it happens. The success of your cell culture relies upon controlling the variables to ensure consistency. And when you're finished, you can export all data files to your Mac or PC.